Customer Portal Operations Manager
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Job Summary
Are you a current Elekta employee
Please click here to apply through our internal career site Find Jobs - Elekta.
Want to join a team with a mission to improve and save lives
We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
We dont just build technology. We build hope for everyone dealing with Cancer.
At Elekta we believe every individual deserves access to the best cancer care. Thats why were committed to developing innovative solutions that make precision radiation therapy and radiosurgery more effective efficient and accessible. If youre passionate about making a meaningful impact we invite you to bring your expertise and energy to our team.
What Youll Do At Elekta:
The Customer Portal operations manager supports the delivery optimisation and ongoing operation of the companys 2 customer-facing portals. Ensuring seamless execution of processes system integrity and a high-quality user experience across global customer segments.
Key areas of responsibility include business process mapping and optimization requirements validation Salesforce testing and troubleshooting coordination of User Acceptance Testing (UAT) across regions and supporting release and change management activities.
Responsibilities:
Translate technical requirements into clearly defined actionable solutions aligned with business objectives
Map and document business processes to identify workflows dependencies and opportunities for improvement
Establish and maintain high-quality documentation standards including clear user guides and process documentation for internal and external audiences
Lead Salesforce testing activities ensuring system functionality data integrity and readiness for release
Validate business requirements to ensure they are complete accurate and aligned with project goals
Support issue resolution and root cause analysis within Salesforce contributing to continuous improvement
Coordinate global User Acceptance Testing (UAT) ensuring alignment across regional teams and successful business sign-off
Act as a key escalation point for operational issues ensuring timely resolution and clear communication with stakeholders
Manage delivery timelines to ensure projects are completed on schedule and milestones are achieved
What Youll Bring:
Bachelors degree in Business Marketing Information Systems or a related field (MBA preferred)
Strong understanding of customer journeys self-service models and digital user experience best practices
Salesforce experience with proficiency in platform features and configuration
Experience with Service Cloud (required)
Experience with Experience Cloud for customer and partner portals (preferred)
Strong skills in process design mapping and documentation
What Youll Get:
In this role you will work for a higher purpose; hope for everyone dealing with cancer and for everyone regardless of where in the world to have access to the best cancer addition to this Elekta offers a range of benefits.
Work Pattern (you are required to work from the Crawley HQ 4 days a week with 1-day WFH)
Up to 25 paid vacation days (plus bank holidays)
Holiday Purchase Scheme
Private Medical Insurance
Attractive Employer Pension Contribution Package
Cycle to work scheme
Life Assurance
Onsite subsidized restaurant offering budget-friendly dining
Love electric (Electric vehicle salary sacrifice scheme)
Hiring process:
We are looking forward to hearing from you! Apply by submitting your application and résumé in English via the Apply button.
For questions please contact the Talent Acquisition Partner responsible We do not accept applications through e-mail.
We are an equal opportunity employer
We are an equal opportunity employer. We evaluate qualified applicants without regard to age race colour religion sex sexual orientation gender identity genetic information national origin disability veteran status or any other protected characteristic.
Required Experience:
Manager
About Company
Helping clinicians treat cancer & brain disorders through precision radiation medicine. Our radiotherapy treatments target the tumour & protect the patient.
