Dual Services Manager
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Job Summary
Job Role: Dual Services Manager
Working Hours: 40 hours per week working 5 out of 7 days flexible to meet the needs of the business
Salary: 44842 per annum
Location: The Elephant Elephant & Castle London
Overview
Join the team leading the delivery of Security and Cleaning services at one of Londons newest and most exciting destinations.
Anchor Group Services is recruiting a Dual Services Manager for The Elephant a landmark mixed-use development at the heart of Elephant & Castle. Bringing together retail residential and public spaces The Elephant is set to become a vibrant destination where residents visitors retailers and communities come together.
This is a unique opportunity to join a flagship London mobilisation from day one helping to establish standards culture and service excellence across a brand-new development. As Dual Services Manager you will play a key role in shaping the success of the contract leading both Security and Cleaning teams while building strong client relationships and creating a safe clean and welcoming environment for everyone who visits lives or works at The Elephant.
If youre a driven and experienced leader who thrives in fast-paced environments and takes pride in delivering exceptional service wed love to hear from you.
About the Role
As Dual Services Manager you will lead the day-to-day delivery of Security and Cleaning services across The Elephant ensuring high standards of operational performance compliance and customer service are consistently achieved.
Working closely with the client and site stakeholders you will manage a diverse team oversee service delivery across the development and play a key role in maintaining a safe secure and well-presented environment while ensuring contractual obligations and client expectations are met
Responsibilities include:
- Oversee Security and Cleaning operations across retail residential and public environments ensuring smooth service delivery throughout the site.
- Lead coach and develop operational teams managing staffing levels rotas absence cover and operational resilience.
- Act as the primary client contact attending operational and KPI meetings and producing reports audits and performance data for key stakeholders.
- Ensure Assignment Instructions SOPs Risk Assessments and site documentation remain accurate compliant and up to date.
- Oversee Control Room and CCTV operations ensuring GDPR compliance and effective incident management.
- Lead investigations into incidents complaints accidents and disciplinary matters ensuring appropriate resolution and follow-up actions.
- Manage recruitment performance absence and employee relations matters working closely with HR and Recruitment teams.
- Monitor cleaning standards stock levels and operational equipment through regular inspections and audits.
- Ensure compliance with Health & Safety legislation COSHH requirements and company policies.
- Coordinate emergency responses evacuations and business continuity activities across the development.
- Build strong relationships with clients retailers residents contractors and external partners while identifying opportunities for service improvement and operational efficiencies.
- Support contract retention client satisfaction and business growth opportunities.
Requirements
- Proven experience managing Security Cleaning Facilities or Soft Services operations.
- Experience leading large multi-functional teams within customer-facing environments.
- Strong client relationship and stakeholder management experience.
- Excellent communication presentation and report-writing skills.
- Experience with recruitment performance management and employee relations processes.
- Strong understanding of Health & Safety compliance and operational risk management.
- Competent in Microsoft 365 and workforce management systems.
- Full 5-year checkable employment history.
- Valid frontline SIA Licence.
- Experience within shopping centres mixed-use developments or high-footfall environments.
- Knowledge of Timegate and Zoho Recruit or similar systems.
Benefits
- Access to a range of nationally recognised courses via the Anchor Academy
- Access to SIA and First Aid training at discounted rates with financial support available
- Auto Enrolment Pension
- Stream access to pay as you earn it
- Cycle to Work Scheme Available
- Free Employee Assistance Programme 24/7 including access to counselling
- Hospital Saturday Fund
- Reward and Recognition awards
- Career development opportunities within a growing national business
Whats Next
If you believe you have the leadership operational and people-management skills required to help launch and lead one of Londons most exciting new developments APPLY NOW and a member of our Recruitment Team will be in touch.
Other companies may call this role: Soft Services Manager Security & Cleaning Manager Facilities Manager Operations Manager Contract Manager Estate Operations Manager Mixed-Use Operations Manager
Required Skills:
Proven experience managing Security Cleaning Facilities or Soft Services operations. Experience leading large multi-functional teams within customer-facing environments. Strong client relationship and stakeholder management experience. Excellent communication presentation and report-writing skills. Experience with recruitment performance management and employee relations processes. Strong understanding of Health & Safety compliance and operational risk management. Competent in Microsoft 365 and workforce management systems. Full 5-year checkable employment history. Valid frontline SIA Licence. Experience within shopping centres mixed-use developments or high-footfall environments. Knowledge of Timegate and Zoho Recruit or similar systems.
