Case Manager Tenancy and Estates
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Job Summary
- Manage a designated housing patch of 550700 properties.
- Address tenancy and estate-related inquiries and casework.
- Conduct home visits tenancy visits and estate inspections.
- Support vulnerable tenants and refer them to appropriate support agencies.
- Investigate and resolve tenancy breaches neighborhood concerns and low-level anti-social behavior issues.
- Collaborate with internal teams and external partners to sustain tenancies and improve resident outcomes.
- Maintain accurate records and update housing management systems.
- Deliver high standards of customer service and tenancy management.
- Experience in Housing Management Tenancy Management Estate Management or a similar housing role.
- Proven ability to manage a caseload and resolve tenancy-related issues.
- Experience in supporting vulnerable residents and working with partner agencies.
- Strong communication organizational and customer service skills.
- Ability to work independently and manage competing priorities.
- Good working knowledge of housing services and tenancy management practices.
- Experience with Local Authorities or Housing Associations.
- Familiarity with safeguarding referrals and tenancy sustainment.
- Knowledge of anti-social behavior and neighborhood management.
- 25.55 per hour (Umbrella)
- 6-Month Contract
- Hybrid Working 3 Days On Site 2 Days Home/Office Based
- Location: Taunton
- Opportunity to manage your own housing patch and positively impact local communities.
Required Skills:
Essential Requirements Experience in Housing Management Tenancy Management Estate Management or a similar housing role. Experience managing a caseload and resolving tenancy-related issues. Experience supporting vulnerable residents and working with partner agencies. Strong communication organisation and customer service skills. Ability to work independently and manage competing priorities. Good working knowledge of housing services and tenancy management practices. Desirable Local Authority or Housing Association experience. Experience with safeguarding referrals and tenancy sustainment. Knowledge of anti-social behaviour and neighbourhood management. Whats on Offer 25.55 per hour (Umbrella) 6 Month Contract Hybrid Working 3 Days On Site 2 Days Home/Office Based Location: Taunton Opportunity to manage your own housing patch and make a positive impact on local communities. Suitable for candidates with experience as a Housing Officer Tenancy Officer Neighbourhood Officer Estate Officer Community Housing Officer Resident Services Officer or Housing Management Officer.
