The Rank Group
About The Rank Group
Who are Rank Group? We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are to create a compelling multi-channel offering to our customer, build digital capability and scale, continuously evolve our venues, improve our customer experience and be committed to safe and fair gaming. Where are we based? Maidenhead We're in the heart of the town centre, just sat off the M4 and within walking distance of the train stations, shops and restaurants. Our Maidenhead office is better known as being our Support Hub and is home to many of our different teams including; IT, Finance, Digital, HR & Marketing. Sheffield Our Customer Solutions Hub is located on the picturesque part of town, known as Victoria Quays. Since opening in 2016, investment in the latest technology has helped this state-of-the-art customer contact centre really take shape to become the multi-award-winning centre of excellence it is today. Expansion has naturally occurred, and the hub is now home to teams within customer service, fraud & payments, VIP, customer experience and enhanced due diligence. Gibraltar Digital delivery is what our Gibraltar office is all about. Its where the Digi Ops, Product & Marketing Brand teams make it all happen as a cohesive unit; collaborating very closely with Customer Operations in the UK. The beautiful offices, set right on top of the Marina, are stunning setting for some of our best digital talent to create and execute ideas to keep our digital offering competitive in a tough market. Why would you not want to work here?! Our Values Rank is made up of enthusiastic and committed individuals, who have a desire to deliver the best experience for our customers. Service: We start with the customer. We do everything in our power to deliver special service every time Teamwork: We pull together across brands, channels and locations to perform at our very best Ambition: We challenge the way we do things and explore new ways to excite and entertain our customers and outshine the competition Responsibility: We understand our responsibility to all in our communities. We act with the highest integrity and honesty in everything we do Solutions: We act positively to get to the heart of problems quickly and find ways to solve them
340 Job openings in The Rank Group
Regional Marketing Business Partner - Scotland & North East
Are you a marketing professional with a track record of creating and delivering a strategy for a customer driven business Do you have experience leading and implementing a retail marketing strategy in a customer led environmentIf yes youll want to read onWe currently have an exciting More...
As a Receptionist your role is pivotal in setting the tone for our guests experience from the moment they step through our doors. Your welcoming smile enthusiastic greeting and genuine care are the first impression our customers have of our business making you an essential part of our More...
As a Receptionist your role is pivotal in setting the tone for our guests experience from the moment they step through our doors. Your welcoming smile enthusiastic greeting and genuine care are the first impression our customers have of our business making you an essential part of our More...
As an experienced dealer you will:Acknowledge welcome and assist customers in gamingUnderstand the games payouts and who are our high value membersConnect with first time customers explaining how the games are runFollows guidance from the CADS gaming supervisor to meet table dema More...
As an Electronic Gaming Host your role is pivotal in creating an unforgettable experience for our customers youll be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests making them feel both val More...
Grosvenor Casino is looking for a cashier to be entrusted with the finances of the club correctly accounting for all transactions whilst complying with all gambling regulations and protecting the reputation of the company by adhering to its policies. You will go through a detailed tra More...
Grosvenor Casino The Victoria (150162 Edgware Rd London W2 2DT)Dealing a successful and entertaining poker game is more about people than cards. Yes you will deal both tournament and cash games in an efficient precise way but more than that you will be entertaining the players at that More...
As the Slots Manager you will be entrusted with the critical responsibility of delivering the Grosvenor slots strategy (GSS) and providing essential support to General Managers in maintaining an efficient slots operation. Your primary focus will be on driving slots revenue performance More...
As an F&B Team Leader your role is pivotal in orchestrating the seamless delivery of food and beverage services that not only meet but exceed customer expectations. Your leadership will inspire a team to uphold the highest standards of professionalism and efficiency ensuring every More...
As a Food & Beverage host youll be at the forefront of it all making our customers feel welcome creating an atmosphere that leaves them wanting more. Youll gain the knowledge and skills to present our menus confidently & effectively providing a firstclass customer service to o More...
As an F&B Team Leader your role is pivotal in orchestrating the seamless delivery of food and beverage services that not only meet but exceed customer expectations. Your leadership will inspire a team to uphold the highest standards of professionalism and efficiency ensuring every More...
A kitchen assistant plays such a vital role in the operation of our casino our customers love to eat and we provide an extensive quality fresh menu to cater for almost anyone.You will be integral to providing this part of our business supporting the chefs in producing great quality m More...
The Rank Groups IT Security Team is on the lookout for an experienced Information Security Analyst to support strategic and operational security initiatives across our corporate retail and digital platforms.In this dynamic role youll be the goto expert for daytoday security More...
The Restaurant Manager will serve as the face of our brandnew restaurant operation. Reporting to the Food and Beverage Manager this role provides operational expertise commercial insight and daytoday leadership to ensure the restaurant delivers an exceptional dining experience.The ide More...
As an F&B Team Leader your role is pivotal in orchestrating the seamless delivery of food and beverage services that not only meet but exceed customer expectations. Your leadership will inspire a team to uphold the highest standards of professionalism and efficiency ensuring every More...
Grosvenor Casino Cardiff CF10 4JYDealing a successful and entertaining poker game is more about people than cards. Yes you will deal both tournament and cash games in an efficient precise way but more than that you will be entertaining the players at that table.Youll need to know the More...
The Games Content Manager is the perfect opportunity for an enthusiastic driven candidate to work with the Digital Games Team. The role is focused on assisting the Head of Content with operational and commercial tasks.MAIN RESPONSIBILITIES:Assisting the Head of Content in the daytoday More...
The Portfolio Executive is primarily responsible for working closely with the Portfolio manager to deliver on the needs of the content team in relation to external games stakeholders. They will work with the Portfolio Manager to analyse and report on new game and event performance and More...
This role includes responding to all Rewards & HVC queries in a timely and professional mannerWork across multiple products with a focus on bingo slots casino games and sports.Liaising with high value clientele through email phone live chat and account messaging on a daily basisDe More...
Are you ready to embark on an extraordinary journey Join our Strategic Marketing Team working across our Ride Casino and Bingo brands! Under the guidance of our Strategic Marketing Manager youll play a pivotal role in implementing marketing activities across the Ride platforms. G More...
