The Rank Group
About The Rank Group
Who are Rank Group? We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are to create a compelling multi-channel offering to our customer, build digital capability and scale, continuously evolve our venues, improve our customer experience and be committed to safe and fair gaming. Where are we based? Maidenhead We're in the heart of the town centre, just sat off the M4 and within walking distance of the train stations, shops and restaurants. Our Maidenhead office is better known as being our Support Hub and is home to many of our different teams including; IT, Finance, Digital, HR & Marketing. Sheffield Our Customer Solutions Hub is located on the picturesque part of town, known as Victoria Quays. Since opening in 2016, investment in the latest technology has helped this state-of-the-art customer contact centre really take shape to become the multi-award-winning centre of excellence it is today. Expansion has naturally occurred, and the hub is now home to teams within customer service, fraud & payments, VIP, customer experience and enhanced due diligence. Gibraltar Digital delivery is what our Gibraltar office is all about. Its where the Digi Ops, Product & Marketing Brand teams make it all happen as a cohesive unit; collaborating very closely with Customer Operations in the UK. The beautiful offices, set right on top of the Marina, are stunning setting for some of our best digital talent to create and execute ideas to keep our digital offering competitive in a tough market. Why would you not want to work here?! Our Values Rank is made up of enthusiastic and committed individuals, who have a desire to deliver the best experience for our customers. Service: We start with the customer. We do everything in our power to deliver special service every time Teamwork: We pull together across brands, channels and locations to perform at our very best Ambition: We challenge the way we do things and explore new ways to excite and entertain our customers and outshine the competition Responsibility: We understand our responsibility to all in our communities. We act with the highest integrity and honesty in everything we do Solutions: We act positively to get to the heart of problems quickly and find ways to solve them
340 Job openings in The Rank Group
The Performance Analyst will sit within the Slots team working alongside the Regional Slots Managers to provide the necessary data and information to help grow the revenue through analysis of key products as well as highlighting opportunities and driving efficiencies.Main Accountabili More...
As an Electronic Gaming Host your role is pivotal in creating an unforgettable experience for our customers youll be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests making them feel both val More...
We are looking for applicants to join our team as a Trainee Croupier. Joining as a trainee Croupier opens an exciting career in the Casino industry with roles such as Senior Croupier Inspector Gaming Supervisor and even all the way up to General Manager with our support and devel More...
A kitchen assistant plays such a vital role in the operation of our casino our customers love to eat and we provide an extensive quality fresh menu to cater for almost anyone.You will be integral to providing this part of our business supporting the chefs in producing great quality m More...
As a Receptionist your role is pivotal in setting the tone for our guests experience from the moment they step through our doors. Your welcoming smile enthusiastic greeting and genuine care are the first impression our customers have of our business making you an essential part of our More...
Competitive Salary - 12.27 / hourReal contracts from 8 to 35 hours no zero-hour contracts!Paid breaksIndustry-leading Employee Rewards platform offering discounts on travel shopping and dining and much more50% discount on food and soft drinks for you and up to three friends More...
Competitive Salary - 12.21 / hourReal contracts from 8 to 35 hours no zero-hour contracts!Paid breaksIndustry-leading Employee Rewards platform offering discounts on travel shopping and dining and much more50% discount on food and soft drinks for you and up to three friends More...
Competitive Salary - 31930Paid breaksIndustry-leading Employee Rewards platform offering discounts on travel shopping and dining and much more50% discount on food and soft drinks for you and up to three friendsPension and Life AssuranceCompany Sick Pay SchemeAccess to an Employee Assi More...
Reporting into the CRM Optimisation Manager the CRM Transformation Manager the main purpose of the role will be to help implement best practice and quality standards across Rank CRM team improve quality of communications we send to customers find a way to work smarter by utilizing too More...
Join the team that keeps the casino sparkling!As a Cleaner youll ensure every area from the gaming floor to guest restrooms and team spaces is spotless safe and ready for action.Youll take care of daily cleaning duties restock essentials and report any maintenance issues all while uph More...
As a Promotions Coordinator you will work with relevant teams across the business such as CRM Design Casino Team Bingo team Ops etc. to ensure the effective delivery sign off and implementation of campaign briefs to produce solid campaigns that can be released to customers. Responsibl More...
We are looking for applicants to join our team as a Trainee Croupier. Joining as a trainee Croupier opens an exciting career in the Casino industry with roles such as Senior Croupier Inspector Gaming Supervisor and even all the way up to General Manager with our support and devel More...
As part of the offshore Service Desk team you will be based in our Mauritius office. You will be delivering top-notch technical and customer support for remote and field based corporate staff in our global offices and remote support to colleagues in our Mecca Bingo and Grosvenor Casin More...
As a Food & Beverage host youll be at the forefront of it all making our customers feel welcome creating an atmosphere that leaves them wanting more. Youll gain the knowledge and skills to present our menus confidently & effectively providing a first-class customer service to More...
Are you a natural at the tables with a flair for delivering exceptional guest experiencesWere looking for an experienced dealer to bring energy precision and professionalism to our casino floor. In this role youll run live table games with confidence and charisma ensuring fair play an More...
Salary Up to 50000Balanced 40-hour work week Because we believe in work-life harmonyShare of Tips Your exceptional service is recognised with a share of the tipsLondon Night Shift Bonus Earn an additional 10% for every hour worked after midnight 50% off Food Treat you a More...
Competitive Salary - 31930Paid breaksIndustry-leading Employee Rewards platform offering discounts on travel shopping and dining and much more50% discount on food and soft drinks for you and up to three friendsPension and Life AssuranceCompany Sick Pay SchemeAccess to an Employee Assi More...
Are you passionate about supporting people and ensuring seamless HR operations Do you thrive in an administrative role that keeps everything running smoothly If so we have the perfect opportunity for you!As a People Administrator you will be an integral part of our People & Cultur More...
As a Gaming Supervisor youll dive headfirst into the hustle and bustle of the gaming world. Your main goal being to excite and entertain all of our customers! Youll play a pivotal role in the success of any gaming operation your primary responsibility will be to lead suppor More...
We are looking for experienced Customer Service Advisors to join our growing Customer Service team!Step into a role where you can Work Win and Grow! You will handle queries via phone email or chat with a positive attitude identify customer needs and deliver effective soluti More...
