The Rank Group
About The Rank Group
Who are Rank Group? We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are to create a compelling multi-channel offering to our customer, build digital capability and scale, continuously evolve our venues, improve our customer experience and be committed to safe and fair gaming. Where are we based? Maidenhead We're in the heart of the town centre, just sat off the M4 and within walking distance of the train stations, shops and restaurants. Our Maidenhead office is better known as being our Support Hub and is home to many of our different teams including; IT, Finance, Digital, HR & Marketing. Sheffield Our Customer Solutions Hub is located on the picturesque part of town, known as Victoria Quays. Since opening in 2016, investment in the latest technology has helped this state-of-the-art customer contact centre really take shape to become the multi-award-winning centre of excellence it is today. Expansion has naturally occurred, and the hub is now home to teams within customer service, fraud & payments, VIP, customer experience and enhanced due diligence. Gibraltar Digital delivery is what our Gibraltar office is all about. Its where the Digi Ops, Product & Marketing Brand teams make it all happen as a cohesive unit; collaborating very closely with Customer Operations in the UK. The beautiful offices, set right on top of the Marina, are stunning setting for some of our best digital talent to create and execute ideas to keep our digital offering competitive in a tough market. Why would you not want to work here?! Our Values Rank is made up of enthusiastic and committed individuals, who have a desire to deliver the best experience for our customers. Service: We start with the customer. We do everything in our power to deliver special service every time Teamwork: We pull together across brands, channels and locations to perform at our very best Ambition: We challenge the way we do things and explore new ways to excite and entertain our customers and outshine the competition Responsibility: We understand our responsibility to all in our communities. We act with the highest integrity and honesty in everything we do Solutions: We act positively to get to the heart of problems quickly and find ways to solve them
397 Job openings in The Rank Group
Are you good with numbers and have a keen eye for detail As a Cashier at Grosvenor Casino youll be managing transactions quickly & efficiently ensuring the cash desk operation runs smoothly allowing the customer to make the most of their gaming experience continuing t More...
We are looking for applicants to join our team as a Trainee Croupier. Joining as a trainee Croupier opens an exciting career in the Casino industry with roles such as Senior Croupier Inspector Gaming Supervisor and even all the way up to General Manager with our support and devel More...
We are looking for experienced Customer Service Advisors to join our growing Customer Service team!Step into a role where you can Work Win and Grow! You will handle queries via phone email or chat with a positive attitude identify customer needs and deliver effective soluti More...
Are you ready to take your marketing career to the next level Following a stunning 15 million refurbishment Grosvenor Casino The Victoria is one of the UKs top casino destinations - and were just getting started.Were on the hunt for a creative marketing executive to hel More...
Join Our Dynamic Team as Assistant Company Secretary at Rank!Are you ready to take your career to the next level in a fast-paced and exciting environment Are you looking for a hybrid role to fit around your work/life balance Rank is looking for a proactive and detail-oriented Assistan More...
Grosvenor Casino Bournemouth BH1 2BZPay Rate 12.45 per hour.As an F&B Team Leader your role is pivotal in orchestrating the seamless delivery of food and beverage services that not only meet but exceed customer expectations. Your leadership will inspire a team to uphold the highes More...
As a Food & Beverage host youll be at the forefront of it all making our customers feel welcome creating an atmosphere that leaves them wanting more. Youll gain the knowledge and skills to present our menus confidently & effectively providing a first-class customer service to More...
As a Receptionist your role is pivotal in setting the tone for our guests experience from the moment they step through our doors. Your welcoming smile enthusiastic greeting and genuine care are the first impression our customers have of our business making you an essential part of our More...
As a Receptionist your role is pivotal in setting the tone for our guests experience from the moment they step through our doors. Your welcoming smile enthusiastic greeting and genuine care are the first impression our customers have of our business making you an essential part of our More...
Competitive Salary - 12.21 / hourReal contracts from 8 to 35 hours no zero-hour contracts!Paid breaksIndustry-leading Employee Rewards platform offering discounts on travel shopping and dining and much more50% discount on food and soft drinks for you and up to three friendsPensi More...
Competitive Salary - 12.21 / hourReal contracts from 8 to 35 hours no zero-hour contracts!Paid breaksIndustry-leading Employee Rewards platform offering discounts on travel shopping and dining and much more50% discount on food and soft drinks for you and up to three friends More...
As an Operations Manager youll play a crucial role in ensuring the seamless flow of gaming excitement. Youll oversee all gaming activities within the casino including table gaming electronic gaming and poker ensuring each area operates effectively efficiently and in accordance with re More...
Grosvenor Casino Portsmouth As an F&B Host you will be the face of our business greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experi More...
As a Food & Beverage host youll be at the forefront of it all making our customers feel welcome creating an atmosphere that leaves them wanting more. Youll gain the knowledge and skills to present our menus confidently & effectively providing a first-class customer service to More...
Were looking for a Poker Dealer who can bring energy enthusiasm and a passion for great service to our poker this role youll learn to run live games with confidence and professionalism helping to create an exciting and fair environment for players of all levels.Youll be at the heart More...
Join the team that keeps the casino sparkling!As a Cleaner youll ensure every area from the gaming floor to guest restrooms and team spaces is spotless safe and ready for action.Youll take care of daily cleaning duties restock essentials and report any maintenance issues all while uph More...
Join our operations team in Malta! We are looking for a Customer Service Team Lead who speaks native Portuguese. You will play a vital dual role: ensuring excellent service delivery by actively handling customer contacts while also supporting the operational management of a team.This More...
Are you good with numbers and have a keen eye for detail As a Cashier at Grosvenor Casino youll be managing transactions quickly & efficiently ensuring the cash desk operation runs smoothly allowing the customer to make the most of their gaming experience continuing t More...
Competitive Salary - 12.21 / hourReal contracts from 8 to 35 hours no zero-hour contracts!Paid breaksIndustry-leading Employee Rewards platform offering discounts on travel shopping and dining and much more50% discount on food and soft drinks for you and up to three friendsPensi More...
The Regional Food & Beverage Operations Manager acts as a strategic partner to the Regional Director for Scotland providing operational expertise commercial insight and venue support to drive the performance of the F&B offering across Grosvenor Casinos venues in the region.Thi More...
