The Rank Group
About The Rank Group
Who are Rank Group? We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are to create a compelling multi-channel offering to our customer, build digital capability and scale, continuously evolve our venues, improve our customer experience and be committed to safe and fair gaming. Where are we based? Maidenhead We're in the heart of the town centre, just sat off the M4 and within walking distance of the train stations, shops and restaurants. Our Maidenhead office is better known as being our Support Hub and is home to many of our different teams including; IT, Finance, Digital, HR & Marketing. Sheffield Our Customer Solutions Hub is located on the picturesque part of town, known as Victoria Quays. Since opening in 2016, investment in the latest technology has helped this state-of-the-art customer contact centre really take shape to become the multi-award-winning centre of excellence it is today. Expansion has naturally occurred, and the hub is now home to teams within customer service, fraud & payments, VIP, customer experience and enhanced due diligence. Gibraltar Digital delivery is what our Gibraltar office is all about. Its where the Digi Ops, Product & Marketing Brand teams make it all happen as a cohesive unit; collaborating very closely with Customer Operations in the UK. The beautiful offices, set right on top of the Marina, are stunning setting for some of our best digital talent to create and execute ideas to keep our digital offering competitive in a tough market. Why would you not want to work here?! Our Values Rank is made up of enthusiastic and committed individuals, who have a desire to deliver the best experience for our customers. Service: We start with the customer. We do everything in our power to deliver special service every time Teamwork: We pull together across brands, channels and locations to perform at our very best Ambition: We challenge the way we do things and explore new ways to excite and entertain our customers and outshine the competition Responsibility: We understand our responsibility to all in our communities. We act with the highest integrity and honesty in everything we do Solutions: We act positively to get to the heart of problems quickly and find ways to solve them
414 Job openings in The Rank Group
As a Food & Beverage host youll be at the forefront of it all making our customers feel welcome creating an atmosphere that leaves them wanting more. Youll gain the knowledge and skills to present our menus confidently & effectively providing a first-class customer service to More...
Competitive Salary - 12.21 / hourReal contracts from 8 to 35 hours no zero-hour contracts!Paid breaksIndustry-leading Employee Rewards platform offering discounts on travel shopping and dining and much more50% discount on food and soft drinks for you and up to three friends More...
Are you good with numbers and have a keen eye for detail As a Cashier at Grosvenor Casino youll be managing transactions quickly & efficiently ensuring the cash desk operation runs smoothly allowing the customer to make the most of their gaming experience continuing t More...
As an Electronic Gaming Host your role is pivotal in creating an unforgettable experience for our customers youll be the welcoming face of our electronic gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests making them feel both val More...
As a Receptionist your role is pivotal in setting the tone for our guests experience from the moment they step through our doors. Your welcoming smile enthusiastic greeting and genuine care are the first impression our customers have of our business making you an essential part of our More...
As a Receptionist your role is pivotal in setting the tone for our guests experience from the moment they step through our doors. Your welcoming smile enthusiastic greeting and genuine care are the first impression our customers have of our business making you an essential part of our More...
Do you have experience in casinos slot machines or electronic gaming Are you analytical with a sharp commercial mindset If yes this could be your next big move.We are looking for a confident and enthusiastic Electronic Gaming Supervisor to take ownership of the electronic gaming expe More...
As a Food & Beverage host youll be at the forefront of it all making our customers feel welcome creating an atmosphere that leaves them wanting more. Youll gain the knowledge and skills to present our menus confidently & effectively providing a first-class customer service to More...
Competitive Salary - 12.27/ hourReal contracts from 8 to 35 hours no zero-hour contracts!Paid breaksIndustry-leading Employee Rewards platform offering discounts on travel shopping and dining and much more50% discount on food and soft drinks for you and up to three friendsPensio More...
Competitive Salary - 12.21 / hourReal contracts from 8 to 35 hours no zero-hour contracts!Paid breaksIndustry-leading Employee Rewards platform offering discounts on travel shopping and dining and much more50% discount on food and soft drinks for you and up to three friendsPensi More...
Are you good with numbers and have a keen eye for detail As a Cashier at Grosvenor Casino youll be managing transactions quickly & efficiently ensuring the cash desk operation runs smoothly allowing the customer to make the most of their gaming experience continuing t More...
Ready to bring strategic insight and financial acumen to the front lines of operations Were looking for an exceptional Commercial Finance Business Partner to join our dynamic team. As a trusted partner to the Regional Operations Manager and General Managers youll build influentia More...
We are seeking a highly skilled and versatile Senior Marketing Performance Analyst to join our dynamic and data-driven centralised Analytics department.This role supports the Grosvenor venue business and as Senior Marketing Performance Analyst youll be part of a progressive team embed More...
Are you good with numbers and have a keen eye for detail As a Cashier at Grosvenor Casino youll be managing transactions quickly & efficiently ensuring the cash desk operation runs smoothly allowing the customer to make the most of their gaming experience continuing t More...
As an F&B Team Leader your role is pivotal in orchestrating the seamless delivery of food and beverage services that not only meet but exceed customer expectations. Your leadership will inspire a team to uphold the highest standards of professionalism and efficiency ensuring every More...
At Grosvenor were looking for a passionate Chef de Partie to help us serve up unforgettable dining experiences. Youll be prepping cooking and plating dishes to perfection - all while keeping the energy high and the standards even higher.Youll be a key player in delivering fr More...
Were looking for a Senior Experience Designer to lead the creation of seamless ethical and engaging experiences across our product ecosystem and brand portfolio. Youll guide discovery define service flows and help lead design strategy alongside product managers engineers and wider cro More...
We are looking for applicants to join our team as a Trainee Croupier. Joining as a trainee Croupier opens an exciting career in the Casino industry with roles such as Senior Croupier Inspector Gaming Supervisor and even all the way up to General Manager with our support and devel More...
Our Team Members are trained to be able to perform all the roles necessary to look after our wonderful Mecca customers. We are looking for fun adaptable caring and hardworking people to join our team. We want cheeky chatty genuine people to work in our clubs who are committed to provi More...
Are you a dynamic and experienced HR professional ready to partner with a renowned brand Grosvenor Casinos is seeking a multi-site Regional HR People Partner to deliver strategic and operational HR support across our venues shaping the future of our people strategy.This role will be f More...
