Sutherland

 Payroll Expert with Benefits Compensation and Core HRQualifications :  Payroll Expert with Benefits Compensation and Core HRAdditional Information : All your information will be kept confidential according to EEO guidelines.Remote Work : NoEmployment Type : Full-time

 Payroll Expert with Benefits Compensation and Core HRQualifications :  Payroll Expert with Benefits Compensation and Core HRAdditional Information : All your information will be kept confidential according to EEO guidelines.Remote Work : NoEmployment Type : Full-time

 HCM Expert with ORC Talent Core HR JourneysQualifications :  HCM Expert with ORC Talent Core HR JourneysAdditional Information : All your information will be kept confidential according to EEO guidelines.Remote Work : NoEmployment Type : Full-time

 HCM Expert with ORC Talent Core HR JourneysQualifications :  HCM Expert with ORC Talent Core HR JourneysAdditional Information : All your information will be kept confidential according to EEO guidelines.Remote Work : NoEmployment Type : Full-time

Job SummaryA Subject Matter Expert (SME) provides specialized knowledge and expertise in a specific field industry product process or technology. The SME supports teams by offering guidance solving complex problems validating information and ensuring best practices and standards are f

Job SummaryA Subject Matter Expert (SME) provides specialized knowledge and expertise in a specific field industry product process or technology. The SME supports teams by offering guidance solving complex problems validating information and ensuring best practices and standards are f

Role OverviewSeeking detail-oriented specialists to support data annotation for a global technology platform. The role involves reviewing labeling and classifying datasets to support AI/ML models abuse detection and operational intelligence initiatives.Key ResponsibilitiesReview class

Role OverviewSeeking detail-oriented specialists to support data annotation for a global technology platform. The role involves reviewing labeling and classifying datasets to support AI/ML models abuse detection and operational intelligence initiatives.Key ResponsibilitiesReview class

Role Summary:Support email operations spam/abuse detection and Trust & Safety workflows to ensure a secure reliable and high-quality email ecosystem.Key Responsibilities:Monitor and investigate inbound/outbound email traffic for spam phishing spoofing and abuse patternsPerform log ana

Role Summary:Support email operations spam/abuse detection and Trust & Safety workflows to ensure a secure reliable and high-quality email ecosystem.Key Responsibilities:Monitor and investigate inbound/outbound email traffic for spam phishing spoofing and abuse patternsPerform log ana

Sutherland is looking to add a talented forward-thinking Recruiter to support leadership and supportlevel hiring across our Egypt sites. This position will include several administrative tasks to support internal AND external hiring for the region. If you enjoy finding exceptional tal

Sutherland is looking to add a talented forward-thinking Recruiter to support leadership and supportlevel hiring across our Egypt sites. This position will include several administrative tasks to support internal AND external hiring for the region. If you enjoy finding exceptional tal

 Design build and test incremental production-ready solutions that deliver measurable business outcomes.Contribute across the stack (front-end and back-end) with attention to scalability performance maintainability and security-first design.Implement AI-DLC Patterns (e.g. code assista

 Design build and test incremental production-ready solutions that deliver measurable business outcomes.Contribute across the stack (front-end and back-end) with attention to scalability performance maintainability and security-first design.Implement AI-DLC Patterns (e.g. code assista

Desired Qualifications:Design build and test incremental production-ready solutions that deliver measurable business outcomes.Contribute across the stack (front-end and back-end) with attention to scalability performance maintainability and security-first design.Implement AI-DLC Patte

Desired Qualifications:Design build and test incremental production-ready solutions that deliver measurable business outcomes.Contribute across the stack (front-end and back-end) with attention to scalability performance maintainability and security-first design.Implement AI-DLC Patte

This is a full-time on-site role located in Cairo and Alexandria for a Customer Service this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfaction

This is a full-time on-site role located in Cairo and Alexandria for a Customer Service this role the Customer Service Specialist will be responsible for delivering exceptional customer support addressing inquiries resolving issues and maintaining high levels of customer satisfaction

**Primary Duties and Responsibilities**The Situation Management Specialist is responsible for directing planning and managing the resolution of critical technical issues project risks and escalations that have significant consequences for NiCE and our customers.Ensure appropriate pers

**Primary Duties and Responsibilities**The Situation Management Specialist is responsible for directing planning and managing the resolution of critical technical issues project risks and escalations that have significant consequences for NiCE and our customers.Ensure appropriate pers

As a Team Manager supporting the PNC program you will lead a team of collection specialists across Consumer Mortgage & Recovery & verticals. This role is responsible for driving operational performance customer experience compliance adherence and employee development while ensuring al

As a Team Manager supporting the PNC program you will lead a team of collection specialists across Consumer Mortgage & Recovery & verticals. This role is responsible for driving operational performance customer experience compliance adherence and employee development while ensuring al

This is a full-time on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries resolve issues and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls offering solutio

This is a full-time on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries resolve issues and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls offering solutio

Responsibilities:Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on

Responsibilities:Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on

Create facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.Fill out accurate reports.Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet company expectations.Facilita

Create facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.Fill out accurate reports.Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet company expectations.Facilita

As a Team Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction.You are also expected to: Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectation

As a Team Manager you will set the path to success by managing performance and service quality to guarantee customer satisfaction.You are also expected to: Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectation

Job DescriptionThe Problem Manager / Senior Project Manager will be responsible for leading major operational initiatives designed to reduce MTTM eliminate recurring issues and improve service resilience across the organization.Key responsibilities include:Own and drive end-to-end ope

Job DescriptionThe Problem Manager / Senior Project Manager will be responsible for leading major operational initiatives designed to reduce MTTM eliminate recurring issues and improve service resilience across the organization.Key responsibilities include:Own and drive end-to-end ope

Dialer Administrator gets to:Perform daily uploads downloads and importing of dialer schedules.Document activities for outbound dialer.Analyze dialer-output data to identify potential problems/issues.Run payment reports regularlyCreate and update dialing campaigns. Filter list strateg

Dialer Administrator gets to:Perform daily uploads downloads and importing of dialer schedules.Document activities for outbound dialer.Analyze dialer-output data to identify potential problems/issues.Run payment reports regularlyCreate and update dialing campaigns. Filter list strateg

Sutherland is seeking a motivated and passionate person to join us as an Customer Dental & Vision Benefit Advisor . We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us su

Sutherland is seeking a motivated and passionate person to join us as an Customer Dental & Vision Benefit Advisor . We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us su

We are currently hiring for a Mortgage Loan Processor with experience working with High Net Worth loans.   Gathering required documentation from the borrower and obtaining appropriate documentation from third party vendors consistent with internal client and investor policies.Reviewin

We are currently hiring for a Mortgage Loan Processor with experience working with High Net Worth loans.   Gathering required documentation from the borrower and obtaining appropriate documentation from third party vendors consistent with internal client and investor policies.Reviewin

Additional Information : What you can receive from usVery good earning opportunitiesAttractive benefits package (health insurance additional transport allowance)Recognition and support programIntensive training according to the leading global standards for high-quality customer servi

Additional Information : What you can receive from usVery good earning opportunitiesAttractive benefits package (health insurance additional transport allowance)Recognition and support programIntensive training according to the leading global standards for high-quality customer servi