Software Implementation Engineer VoIP, SIP, Networking, Windows Server

We are seeking for an Implementation Engineer with 5-10 years of experience to join our Delivery and Engineering team as NTR-x Professional Services Engineers (PSE). The role is responsible for the remote installation implementation configuration and integration of the NiCE NTR-x platform and for delivering enterprise-scale recording and compliance solutions to leading banks and financial institutions. The PSE provides technical expertise across the full project lifecycle from the sales-to-services transition through project closure working with Architects Project Managers R&D Customer Support and clients.

Key Responsibilities

• Install integrate and configure the NiCE NTR-x recording solution remotely following defined methodology enterprise standards system requirements and customer-specific needs.
• Develop and configure software features in line with design specifications and customer requirements; ensure all components of the technical architecture are properly integrated and implemented.
• Plan and execute unit functional and system testing; support client UAT data validation and solution verification activities.
• Assist customers and their vendors with configuration requirements for all NiCE integration points in the customer environment.
• Provide technical expertise across the NiCE product suite (solution design technical support quality assurance and application overview) throughout every project stage.
• Report and escalate implementation issues appropriately; engage Support R&D and management for higher-tier assistance when required.
• Maintain regular proactive communication with customers and management on progress risks and technical updates.
• Support after-hours weekend client-site and cross-time-zone activities as required by project demands.
• Communicate customer technical feedback to R&D and Product Support to drive product enhancements and fixes.

Qualifications :

Mandatory Skills/Experience:

• Experience in the Financial Services / Banking domain.
• Hands-on experience with NiCE or other recording solutions (e.g. Verint): installation configuration upgrades and maintenance on Windows and cloud platforms.
• Microsoft Windows Server / OS knowledge.
• IP / SIP communication analysis and a strong telephony background.
• Networking fundamentals: 7-layer OSI model TCP UDP LAN/WAN NICs switches and routers. Senior Professional Services Engineer (NTR-x) 
• Troubleshooting with sniffers and analysis tools such as Wireshark log analysis and other network-testing utilities.
• Basic scripting: query and update knowledge (SQL / shell).
• Strong customer-facing skills: able to lead technical discussions manage stakeholder engagement and represent NiCE in client meetings.

Good to have:

• Telephony & Integration: Recording / telephony integration experience with PBX switch and ACD vendors including Avaya Cisco Microsoft Teams and Amazon Connect.
• Cloud & Virtualization: Cloud experience with AWS (primary) and Azure. Virtualization on VMware and Citrix.
• Advanced Solutions: MDC LDAP SSO and ACD integrations. Database migrations. Disaster Recovery and High-Availability designs.
• Microsoft Security: Active Directory Domain Controllers Group Policy and DNS. Security policies hardening and encryption. Certificate Authority and EFS.

Added Advantage:

• Certifications: MCP / MCSE CCNA VMware Citrix AWS Azure.
• Microsoft SQL Server (2012 and above): installation configuration administration backup recovery and maintenance

Additional Information :

This is a hybrid position in Usaquén Bogotá Colombia (North Point Torre Krystal Building: Cra 7 #156-10)

Remote Work :

No

Employment Type :

Full-time