Front Office & Spa Manager
Job Location:
Monthly Salary:
Experience Required:
Posted on:
10 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About the Role
An exceptional opportunity exists for an experienced and service-driven Front Office & Spa Manager to join a luxury lifestyle hospitality property in Zululand. This role requires a dynamic individual who can seamlessly oversee front office operations while ensuring the spa delivers an outstanding guest wellness experience.
The successful candidate will be passionate about guest service excellence operational efficiency and creating memorable guest experiences within a high-end hospitality environment.
Key Responsibilities
Front Office Management
- Oversee all front office operations including reception reservations guest check-ins/check-outs and concierge services
- Ensure exceptional guest service standards are consistently maintained
- Handle guest enquiries requests and complaints professionally and efficiently
- Manage room allocations and occupancy optimisation
- Supervise and train front office staff to uphold service excellence
- Monitor front office systems reporting and administrative processes
- Ensure smooth communication between departments to enhance the guest experience
Spa Operations Management
- Oversee daily spa operations ensuring exceptional guest satisfaction
- Manage spa bookings therapist scheduling and treatment room allocations
- Ensure spa treatments and services meet luxury hospitality standards
- Maintain cleanliness presentation and ambiance of spa facilities
- Monitor product inventory ordering and stock control
- Drive spa revenue through promotions upselling and package offerings
- Ensure compliance with health safety and hygiene standards
Team Leadership & Administration
- Lead motivate and develop both front office and spa teams
- Conduct performance management and staff training
- Prepare operational reports and analyse performance metrics
- Manage departmental budgets and cost controls
- Assist in implementing strategies to improve service delivery and profitability
Requirements
Minimum Requirements
- Diploma or Degree in Hospitality Management Tourism Wellness Management or related field
- Minimum 35 years experience in a similar management role within luxury hospitality
- Proven experience managing front office operations
- Spa management experience within a hospitality environment advantageous
- Strong leadership and people management skills
- Excellent communication and interpersonal abilities
- Proficiency in hospitality management systems and reservation platforms
- Strong organisational and problem-solving skills
- Professional presentation and a guest-centric mindset
- Ability to work flexible hours including weekends and public holidays
Key Competencies
- Exceptional guest service orientation
- Leadership and team development
- Operational efficiency
- Attention to detail
- Revenue management awareness
- High emotional intelligence
- Ability to perform under pressure
Benefits
Please note this is a live-out role.
Required Skills:
Proven experience in a senior guiding or Head Guide position within a luxury safari environment Nature Site Guide qualification Valid First Aid certification Valid drivers licence with PDP Rifle competency and dangerous game experience advantageous Strong leadership and mentoring abilities Excellent communication and interpersonal skills Exceptional knowledge of African wildlife ecology and birding Ability to thrive in a remote high-pressure environment Professional appearance and guest-focused approach
