Account Manager

To maintain ownership of existing identified accounts to improve the level of customer service while increasing business opportunities.

Responsibilities and Duties

This list may be amended to align with the specific requirements of the role (Expeditors Reference: Account Manager Playbook on Insite).

• Strengthen relationships with existing accounts.
• Penetrate organizational structure for accounts and develop relationships at all levels beyond main point of contact.
• Understand customers business and strategy and our role with the customer.
• Ensure customer satisfaction and follow up.
• Communicate service issues to Department Managers/Supervisors.
• Identify opportunities and grow business from existing house accounts.
• Assist with collections when needed.
• Manage client profiles and updates on the CRM.
• Build territory maps showing number of accounts located in each city.
• Fluent in EI systems and demos in order to provide technical updates to accounts.
• Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
• Turn major business opportunities and proposals over to Sales and operational issues to Ops.
• Management of Business Reviews.
• Continually seek improvement in procedures and services to create more efficient and cost-effective operations.
• Assume lead responsibility for the efficient delivery of all (branch) services.
• Ensure that a functioning and agreed upon invoicing - payment process is in place.

Qualifications :

• University or equivalent business qualifications
• Minimum 5 years Expeditors or industry experience in a similar role
• Proven work experience in business development
• Proficient in MS Office and CRM software
• Ability to communicate up and down management hierarchy with equal effectiveness
• Strong presentation skills and analytical skills
• Proven problem solving and interpersonal skills
• English language proficiency

Additional Information :

Expeditors offers excellent benefits:

• Paid Annual and Sick Leave
• Discovery Medical Aid
• Liberty Corporate Benefits: Pension / Retirement Fund Family Benefit / Funeral Cover Disability Income Benefit Value Added Services
• Employee Stock Purchase Plan (ESPP)
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Full-time