Technical Service Engineer 1 year Contract

JOB DESCRIPTION Technical Service Engineer (1-Year Contract)
ESSENTIAL DUTIES AND RESPONSIBILITIES
Equipment Maintenance and Repair: Execute depot repairs and iNet SaaS exchanges for gas detection
systems ensuring strict compliance with product specifications.

On-Site Services and Equipment Commissioning: Conduct on-site surveys training demonstrations and
commissioning of portable gas detection equipment. This includes sensor calibration docking station
installation and other connected safety implementations.

Cross-Department Collaboration: Work closely with Sales Customer Service and CSRM
departments to align on customer needs escalate critical issues and drive their resolution.

Process Optimization and Implementation: Implement and optimize customer onboarding training and
support processes in line with global standards and regional requirements.

Sales Opportunity Identification: Identify and act upon upsell and cross-sell opportunities through in-depth
customer engagement and value-based conversations.

Company Representation: Represent Industrial Scientific at industry events trade shows and customer
visits to strengthen customer relationships and enhance brand presence.

EDUCATIONAL EXPERIENCE / WORK EXPERIENCE
Educational Background: A Polytechnic Diploma or Advanced Diploma in Engineering (e.g. Mechanical
Electrical Mechatronics Manufacturing) is strongly preferred.
Alternative Qualifications: Candidates with ITE or other technical certifications may also be considered if
they have strong relevant experience. A bachelors degree in a related technical field is advantageous but
not mandatory.

Work Experience: A minimum of 23 years of hands-on experience in service repair technical support
production or field service roles is required with preference given to those with experience in an industrial
or high-tech/hardware/portable device environment.

Technical Skills: Familiarity with ERP systems technical documentation and root cause analysis tools is
essential. Certifications in Lean Six Sigma or related continuous improvement methodologies are a plus.
Prior experience in customer interaction or on-site service work is also an advantage.

This position will be assigned or secondedto Industrial Scientific Corporation PteLtd(ISC)andthepositionwillbereportingtoManagerforApplication Engineering Manager APAC of ISC during the contractual period.