Field Service Engineer

About Veeco
You probably dont realize it but what we do at Veeco touches the lives of every person every day. Its a bold statement but its true. From the smartphones in our pockets that access the worlds collective knowledge to the cloud-based services where all that information lives to high-speed wireless communication and computing power needed to drive artificial intelligence augmented and virtual reality gaming and so much more our technology is all around us.

We design develop manufacture and service highly complex cutting-edge machines used by our customers to create the essential devices that drive the digital age connect the world and improve the human experience. Along with the worlds leading technology companies many of which are household names we help solve their most difficult material science challenges enabling technologies for a more connected sustainable and convenient world.

Were looking for material difference-makers to join our growing team. Interested Learn more at Field Service Engineer performs intermediate customer support activities involving the installation modification repair and preventive maintenance of complex equipment and systems to ensure proper working role is responsible for instructing customers in the operation and maintenance of the successful candidate has the ability to workunder general supervision following established policies and procedures to ensure company and customer quality standards are addition this person will have the ability to work on problems of diverse scope while demonstrating judgment in selecting methods and techniques for obtaining solutions.

Responsibilities

Responsible for delivery of services to assigned customers to ensure that their systems operate at customers expected performance level constantly. Performs on-site installation calibration repair preventive maintenance upgrades and customer training sessions. May work off-hours and on weekends

1. Delivers on-site services such as:

• Installation and planning (site planning site inspection installation)
• Troubleshooting Problem resolutions repairs fixes
• Upgrades perform engineering changes
• Calibrations
• Preventive maintenance
• Conducting customer training

2. Performs timely problem site management such as triggering alert processes appropriately to prevent excessive customer anxiety. Proactive communication including negotiations on alternative solutions and tracking of activities till problem resolution is complete.

3. Develops an effective working relationship with customer through:

• Advising customers on environmental factors such as humidity power air conditioning hardware/software/application upgrades etc. that may affect the operation of the system.
• Understanding the current and future operational support needs of the assigned customers. Having close communication with customers to ensure the maximum operational reliability of their systems.

4. Be an effective member of the service team through:

• Submitting timely Weekly Time Sheet and Field Maintenance Report
• Proactive communication with the account team/management about customer activities.
• Updating and communication of customer support plans and requirements.
• Creating/maintaining account files and updating customer information timely.
• Getting feedback on customer satisfaction and acting on concerns by frequent contacts
  with assigned customers.

5. Improves personal expertise and effectiveness by:

• Becoming familiar with Veeco Service Support Process and Alert/Escalation System
• Attending necessary training to increase competency in assigned technology and to increase productivity and professionalism.
• Practicing teamwork within the country region and across disciplines.

6. Develops good work practices in:

• Completing Weekly Time Sheets and Field Maintenance Report to account for time expenses inventory billing etc.
• Following all required safety practices as defined by Veeco and/or the customers site safety code.

• Fully accountable for assigned company assets including laptop tools test equipment service inventory etc.

7. Attends all service meetings as assigned.

8. Undertakes any other duties as may be assigned by Service Manager and/or Country Manager.

Qualifications

• Bachelors Degree in Electronics Robotics/Mechatronics Material Science Engineering Mechanical Engineering Electrical Engineering Physics or related field.
• Minimum 5 years of hands-on experience in field service engineering or semiconductor packaging or advanced interconnect processes.
• Experience with Veeco Laser Annealing Equipment is highly preferred.

Knowledge Skills & Abilities

• Demonstrated ability to communicate with customers to resolve technical equipment issue
• Demonstrated ability to work under pressure while ensuring customer satisfaction.
• Strong analytical and troubleshooting skills
• Strong presentation written and verbal communication skills
• Ability to work in a team environment
• Ability to produce and present reports; participate in customer meetings
• Reading and Writing fluency in English
• Ability and Willingness to travel frequently out of home base

Veeco is an equal opportunity employer. We evaluate applicants without regard to race color religion sex age national origin disability veteran status genetic information and other legally protected characteristics. Veecois committed to working with and providing reasonable accommodations to individuals with disabilities.

Notice to Applicants:
All communication about open positions and hiring will come from someone with a @ email address. You will always have multiple interviews and meet several team members (in-person or virtually) before we present an offer. We may also check references or conduct a background investigation as part of the offer process. We will never ask you for money for any reason especially to send equipment or for pre-employment training. If you have any questions or concerns or if someone has reached out to you and you think it might be a scam please get in touch with us at.