Manager, Renewals Sales (ASEAN, Korea & India)

ServiceNow is seeking an experienced and results-oriented Manager Renewals Sales to lead our Renewals Sales team with coverage across Asia Korea and this quota-carrying leadership role you will drive revenue retention and growth by owning the renewal sales process for a portfolio of strategic enterprise customers in these key markets.

• You will act as Risk Mitigation Orchestrator aligning cross-functional teams (Sales Customer Success Professional Services and Finance) to maximize renewal outcomes proactively mitigate churn risks and capture expansion opportunities at every renewal cycle.
• This is a high-impact position at the heart of ServiceNows recurring revenue engine in one of the fastest-growing regions globally.
• Lead mentor and develop a team of Renewal Sales professionals responsible for renewals across ASEAN Korea and and deliver against regional Renewals Sales targets including Gross Retention Rate (GRR) Net Retention Rate (NRR) on-time renewal performance and overall revenue as the Risk Mitigation Orchestrator:
  • Proactively identify expansion and upsell opportunities within existing accounts.
  • Orchestrate tailored value stories and commercial proposals that combine renewal optimization and growth.
  • Lead risk identification and mitigation efforts by collaborating with Customer Success and Account Teams to address at-risk renewals early and effectively.
• Drive the end-to-end renewal sales cycle: forecasting stakeholder engagement negotiation proposal development contract execution and close.
• Partner closely with Geographic Sales leadership Customer Success and other stakeholders to refine renewal strategies processes and go-to-market motions specific to ASEAN Korea and India.
• Monitor customer health usage and adoption metrics; develop and execute comprehensive risk mitigation and retention playbooks.
• Provide accurate rolling forecasts performance insights and business reviews to regional and global leadership.
• Champion best practices in renewal sales negotiation techniques and customer value realization across the team and broader organization.
• Foster a high-performance culture focused on accountability collaboration and continuous improvement.

Qualifications :

• 8 years of experience in Renewals Sales Enterprise Sales or Customer Success within the SaaS/software industry.
• 3 years of direct people management experience leading a renewals or sales team.
• Proven and Demonstrable ability to leverage on AI to increase efficiencies and outcomes.
• Proven track record of consistently achieving or exceeding renewal retention and upsell targets in complex enterprise environments.
• Strong commercial acumen with excellent negotiation influencing and executive presence skills.
• Demonstrated ability to orchestrate cross-functional efforts for risk mitigation and upsell execution.
• Deep understanding of subscription economics licensing models and enterprise contract negotiations.
• Experience operating in ASEAN Korea and/or India markets is highly preferred.
• Proficiency with CRM CPQ tools and renewals forecasting systems.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time