DutyNight Manager
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Job Summary
The Duty/Night Manager provides general management support throughout the hotel ensuring guest satisfaction service excellence safety and smooth daily operations with a primary focus on Front Office activities. This role is responsible for maintaining service standards overseeing staff performance and ensuring profitability and guest loyalty in line with Accors vision and values.
Key Responsibilities:
Provide management presence and operational support across all hotel departments focusing on Front Office operations.
Ensure profitability by meeting departmental quantitative and qualitative targets.
Lead motivate and support the Front Office team to deliver high-quality guest service.
Champion and implement all Guest Experience initiatives within the property.
Ensure guests enjoy a seamless and pleasant stay from arrival to departure.
Maintain close relationships with guests throughout their stay to foster loyalty.
Anticipate guests needs and take proactive measures to meet them.
Handle and resolve guest complaints promptly when escalated beyond team members.
Monitor guest satisfaction through tools such as the Voice of the Guest (VOG) program online reviews surveys and in-house feedback.
Uphold and actively demonstrate the Accor Vision and Values in daily operations.
Qualifications :
Bachelors Degree or Diploma in Hospitality Management or equivalent
Minimum 3 years of relevant experience in a similar capacity
Previous leadership experience is an advantage
Service-oriented personality with a passion for hospitality
Experience with Opera PMS or similar property management systems
Strong interpersonal and problem-solving skills with the ability to lead by example
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
