Director, Sales Operations cum Chief of Staff

The Director D1 Operations APAC is a senior regional leader responsible for designing scaling and operating a highimpact postsales operations function across their region. This role owns the regional operating model translates global strategy into regional execution and ensures postsales teams operate with speed consistency governance and measurable outcomes.

As a member of the extended D1 Operations leadership team you will lead a team of analysts partner closely with regional CS Support and Services leaders and act as the primary operational counterpart for APAC leadership. You will balance strategic ownership with select handson engagement on the highestimpact initiatives.

This role requires deep postsales operations expertise strong people leadership across cultures and time zones and the ability to apply automation and AIenabled approaches to reduce operational friction and scale delivery excellence globally.

Key Responsibilities

• Serve as the primary operational partner to regional post-sales leadership ensuring global alignment of standards and priorities
• Lead develop and scale the regional D1 Operations team
• Partner with regional peers and D1 leadership to set clear priorities and ensure consistent execution against roadmap deliverables
• Operate as a hands-on leader personally own high-impact initiatives while demonstrating operational excellence to the team
• Establish and maintain a strong operating rhythm for the region including oversight of regional programs reporting workflows and documentation
• Provide regional insights and feedback to inform the evolution of global operating models standards and tooling
• Partner with business leaders and team members to continually identify bottlenecks and translate them into clear problem statements and proposed solutions
• Identify repetitive high-volume manual work performed by delivery teams and implement automation to eliminate it
• Apply AI-enabled approaches to improve throughput governance and data quality

• 10 years in post-sales operations or business strategy roles in SaaS or enterprise software
• 5 years of people leadership experience (or equivalent team-lead experience) with demonstrated coaching and talent development
• Experience supporting large-scale post-sales organizations across both technical and non-technical functions
• Proven track record of delivering complex regional programs with measurable operational outcomes for a global organization
• Strong track record of delivering process improvement initiatives using structure methodologies as well as driving adoption and outcomes from those improvements
• Ability to operate and lead through ambiguity understand and structure complex problems and influence stakeholders
• Deep analytical fluency with KPIs dashboards and executive-level reporting

• Dynatrace is a leader inunified observabilityandsecurity.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers including AWS Microsoft and Google Cloud and other leading partners worldwide to create strategic alliances.
• Youll get to work at the forefront of innovation withDynatrace Intelligencethe industrys first agentic operations system. Bringing together deterministic and agentic AI it helps teams understand whats happening why it matters and what to do next automatically.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.