Account Executive Manager, Business Information

MISSION:

To increase revenue from existing customer base by increasing Coface BI solutions usage within the client organization and upselling new solutions - with the objective to increase client stickiness/retention and maximizing long term revenue.

MAIN RESPONSIBILITIES:

• Serve customers by providing product and service information and resolving product and service problems as indicated by clients or partners.
• Prepare account plans for outlining plans to meet short medium & long term revenue objectives
• Provide monthly forecast for the portfolio split by accounts
• Engage with key client stakeholders to increase Coface solution usage and to upsell new Coface solutions
• Monitor the portfolio proactively highlight any anomalies and prepare recovery plans to get usage/revenue back on track
• Identify new use cases/departments to expand the Coface solutions for clients
• Track and see to closure any customer queries including complaints by providing the best solution to solve the problem following up to ensure resolution
• Track and manage SLAs as per contract to ensure they are within the agreed limits
• Deliver to clients and partners final Contracts Endorsements and invoices and handle any questions related to these documents
• Be responsible for negotiations with clients on renewal of contracts and pricing
• Responsible for derogation requests if required on products contracts and pricing
• Conduct 6 monthly reviews with the client and clients stakeholder to clearly demonstrate Cofaces industry thought leadership and how Coface BI is an effective solution.
• Accuracy in forecasting of sales and revenue targets.
• Ensure client NPS scores meet or exceed global benchmarks.
• Support Senior Strategic Account managers on renewals operations and in preparation of quarterly business review.

Qualifications :

• Degree or Diploma in a relevant discipline (e.g. Business Economics Finance).
• Minimum 5 years of experience in account management with a proven track record of meeting or exceeding upselling or sales targets.
• Proficient in Microsoft PowerPoint CRM systems and proposal development/preparation.
• Self-motivated and proactive with the ability to learn quickly and adapt in a fast-paced environment.
• Strong analytical and problem-solving skills with the ability to understand client needs and effectively position Coface solutions to address business challenges.

Additional Information :

• Flexible working model after the first month of working from the office will be hybrid
• Great place to work: central and modern office 
• Opportunities to learn: budget every year for training languages platform e-learning platform dedicated development program
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company one of the world leaders in its field
• Health care

Remote Work :

No

Employment Type :

Full-time