Head of Customer Experience (CX)
Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Key Responsibilities
CX Strategy & Leadership
- Define and own the endtoend CX vision roadmap and operating model
- Act as the executive owner of customer outcomes across all functions
- Embed customer centricity into strategic planning governance and KPIs
Performance & Outcomes
- Own CX performance metrics (NPS CSAT CES complaints retention)
- Translate customer insights into enterprisewide improvement priorities
- Report CX performance and risks to executive leadership
CrossFunctional Enablement
- Partner with Operations Medical IT Digital Compliance and Sales
- Champion CX investment cases and prioritize improvement initiatives
- Lead CX culture capability building and leadership engagement
Governance & Compliance Oversight
- Ensure CX practices comply with healthcare privacy and regulatory requirements
- Sponsor CX governance forums and decision frameworks
Experience & Skills
- 10 years in CX Operations Strategy or Transformation
- Senior leadership experience in healthcare insurance or regulated services
- Proven CX transformation and stakeholder influence
- Strong commercial regulatory and customer advocacy balance
About The Cigna Group
Doing something meaningful starts with a simple decision a commitment to changing lives. At The Cigna Group were dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services we are committed to enhancing the lives of our clients customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
Required Experience:
Director
About Company
Cigna Healthcare offers health insurance plans such as medical and dental to individuals and employers, international health insurance, and Medicare coverage.
