Head of Performance

Job Title: Head of Performance

Overview
Responsible for driving adoption retention and growth of digital solutions across partnered restaurants. Acts as the link between product restaurant management and staff to ensure smooth implementation engagement and performance optimization.

Key Responsibilities

- Lead adoption and growth initiatives to meet GMV and retention targets.

- Build strong relationships with restaurant managers and staff.

- Drive waiter engagement through training incentives and reward programs.

- Monitor performance through dashboards/reports and take corrective actions.

- Collaborate with Sales Marketing and Tech teams for seamless activations and campaigns.

- Develop SOPs benchmark against market trends and design growth strategies.

- Manage freelancers/field staff to support adoption and engagement activities.

KPIs

- Adoption & Retention Rates

- GMV Growth

- Waiter Engagement

- Restaurant Satisfaction

Qualifications

- Bachelors degree (MBA preferred).

- 47 years in performance management SaaS adoption or restaurant operations.

- Strong analytical and reporting skills (Power BI/Tableau Excel).

- Excellent communication stakeholder management and execution ability.

- Fluency in English and Arabic.