German Customer Support
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Job Summary
Tech Customer Service Representative German & English (Lisbon / Remote)
Location: Lisbon Portugal (Remote Work Options Available)
Start Date: June 2nd 2026
Contract Type: CDD 6 Months (Renewable)
Are you a tech-savvy problem solver with a passion for helping others We are looking for fluent German and English speakers to join our dynamic team in Lisbon. This is a unique opportunity to build a career in a global tech environment while enjoying the vibrant lifestyle of Portugal.
The Role
As a Tech Customer Service Representative you wont just be answering calls; youll be turning frustration into satisfaction. You will be the voice of our brand ensuring every user receives clear confident and empathetic support.
Key Responsibilities:
- Act as a professional problem solver finding quick and effective solutions for customers.
- Handle technical inquiries with patience and care even in high-pressure situations.
- Maintain meticulous records of issues and follow up until full resolution.
- Communicate complex solutions clearly and confidently.
What We Are Looking For
- Language Skills: Native or C1 level in German Fluency in English.
- Tech-Savvy: Comfortable navigating digital tools and explaining technical concepts.
- Empathy & Resilience: You stay calm focused and professional under pressure.
- Attention to Detail: You catch the small things and ensure nothing falls through the cracks.
- Experience: Previous experience in Customer Service is preferred; sales experience is a plus.
Schedule
- Service Hours: Monday to Saturday (including bank holidays) 08:00 19:00.
- Shifts: Rotational shifts.
- Time Off: 2 Days off per week (Sunday 1 rotational day).
What We Offer
We provide a comprehensive package designed to support your transition and long-term success:
- Base Salary: 1300 per month (paid 14 times per year).
- Performance Bonus: Up to 225 per month (paid 12 times per year).
- Meal Allowance: 7.63 per working day.
- Welcome Bonus: Paid in 12 monthly installments during your first year.
- Health Insurance: Available from Day 1 (Co-pay for first 6 months; 100% free after 6 months).
- Relocation Support: We are exceptionally offering relocation assistance for this specific project!
Why Join Us
Every issue is a chance to create a loyal customer. If you are ready to kickstart your career in Lisbon with a global leader in tech support apply today!
