Customer Support Representative German Lisbon
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Job Summary
Position: Customer Support Representative
Location: Lisbon Portugal
Work model: on-site
Employment type: Full-time (6 month contract) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
Manage both incoming and outgoing customer calls
Investigate and resolved buyer seller customer or creator issues including order and logistics inquiries
Reviewee reported cases within established turnaround times and quality standards
Escalate complex or unresolved issues according to company protocols.
REQUIREMENTS:
Native/fluent in German both verbal and written. Fluent in English (minimum B2 level)
Ability to listen actively identify apply and explain service with expertise clarity and solve issues in the first contact with customers
Ability to handle stressful situations
Previous Contact Centre or Customer Service experience (preferable)
Enthusiastic and skilled in technology applications (using a smartphone tablet or computer)
Good and customer-friendly service
Curious and persistent in solving issues
Organized and can keep a cool head even in stressful situations
Working schedule: Monday - Sunday 24/7 rotating shifts.
BENEFITS:
Modern office in a city center with open spaces easy to access with public transportation
Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace
Support from colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives
Monthly meal allowance
And much more!!!
About Company
Jujur. Honest, trustful, fair.Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.We are upfront while setting real ... View more
