Service Desk Agent Jobs in Philippines

DescriptionAn experienced consulting professional who has a broad understanding of solutions industry best practices multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and com...

This is a remote position. SUMMARY We are seeking a skilled Service Desk Consultant to deliver proactive and reactive remote IT support for multiple clients. The role involves troubleshooting software network and system issues managing user accounts monitoring alerts maintaining documentat...

What success looks like in this role: Lead and manage the Service Desk team to deliver exceptional technical support to end-users.Supports L1 and L2 support agents in ongoing day to day questions related to client incidents requests and queries.Monitor ticket queues and ensure SLAs and KPIs are cons...