L2 Service Desk
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Job Location:
Pasay City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Arrangement:
- Onsite during probationary period (6months) Hybrid upon regularization (3 days onsite 2 days WFH)
- Pasay Office
- Shifting Schedule
Requirements:
- At least HSK 4 proficiency in Mandarin with certification
- At least 2 years of experience in Service Desk IT Support or Infrastructure Support operations.
Responsibilities:
- Provide technical support via ServiceNow leveraging knowledge base articles to resolve user issues.
- Troubleshoot workstation LAN and application performance problems.
- Act as a liaison between L1 L2 and L3 support teams to ensure timely resolution.
- Maintain and update support documentation and SOPs.
- Conduct root cause analysis and escalate unresolved issues appropriately.
- Deliver high-touch support to VIP users with professionalism and discretion.
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
