Service Desk AdministratorTicketing Specialist

San Pedro - Philippines

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Job Overview:

We are looking for a highly organized Service Desk Administrator / Ticketing Specialist to support our client service desk operations and ensure efficient management of support tickets while coordinating with engineers and internal teams.

Key Responsibilities:

Serve as the first point of contact for customers via phone and email providing initial support and assistance.
Log triage and assign support tickets using a ticketing system while monitoring ticket queues and engineer workloads.
Perform basic troubleshooting and escalate issues when necessary to ensure timely resolution.
Maintain accurate ticket documentation updates and track SLAs to ensure response time targets are met.
Prepare contracts invoices and e-signature documents while maintaining CRM records and coordinating with internal teams for smooth service delivery.

Requirements

Requirements

Experience in service desk helpdesk or ticketing administration.
Familiarity with ticketing systems such as Autotask Zendesk Freshdesk or similar.
Experience supporting international clients (UK/US preferred).
Strong written and spoken English.
Proficient with Microsoft Office or Google Workspace.
Reliable internet connection and ability to work UK business hours.

Benefits

What we offer

At Beehive-BPO Corp (Also known as SolutionCX) we are committed to providing a supportive and rewarding work environment for our employees. Some of the key benefits include:

Permanent WFH Setup
Complete Government-Mandated Benefits SSS PhilHealth and Pag-IBIG
Night Differential & Holiday Pay
13th-Month Pay Bonus
HMO - Free for Employee and 1 free dependent
Accident Insurance
Paid Leave Entitlements
Quarterly Perfect Attendance Incentives amounting to 1500.00
Company-Sponsored Events Team building employee engagement programsand more
Awards & Recognition Programs with monetary incentive

Required Skills:

Requirements Experience in service desk helpdesk or ticketing administration. Familiarity with ticketing systems such as Autotask Zendesk Freshdesk or similar. Experience supporting international clients (UK/US preferred). Strong written and spoken English. Proficient with Microsoft Office or Google Workspace. Reliable internet connection and ability to work UK business hours.

This is a remote position.Job Overview: We are looking for a highly organized Service Desk Administrator / Ticketing Specialist to support our client service desk operations and ensure efficient management of support tickets while coordinating with engineers and internal teams. Key Responsibiliti...