Norwegian-speaking Service Desk Analyst to Manila, Philippines

Job Description

Do you want to start a new life in a vibrant and tropical city while building your international career Our client is now looking for Norwegian-speaking candidates to join their expanding team in Manila!

Join a leading global IT and business consulting services firm thats offering exciting roles in technical support. With a full relocation package including coverage for accommodation and other benefits this is a unique opportunity to combine career growth with an unforgettable life experience!

About the company
Founded in 1976 our client is a global IT and business consulting services leader. They provide high-quality business consulting systems integration and outsourcing services. With 77000 professionals serving clients from hundreds of locations worldwide they are recognized for their industry leadership cost-efficiency timely delivery and project quality. Operating across five continents they combine global scale with operational excellence to reduce client time-to-market and deliver transformative solutions.

What will you do

• Resolve issues using excellent customer service problem-solving and technical reasoning skills.

• Respond to user inquiries via phone email and case tracking systems with professionalism and accuracy.

• Collaborate with local management peers and clients to ensure issue resolution meets satisfaction.

• Follow agreed procedures and escalate when necessary.

• Master all tools used and stay updated on products policies and procedures.

• Maintain quality standards and correct any deficiencies promptly.

• Submit required service delivery reports and provide feedback for process improvements.

• Assist management with training and quality assurance plans.

• Mentor new team members and provide coaching on quality expectations.

• Participate in service delivery planning and ensure accurate and timely reporting.

• Serve as backup Team Leader when needed.

Candidate profile

• Degree diploma or certification in any field.

• Proficient in both English and Norwegian.

• Strong computer literacy and technical aptitude.

• Excellent analytical and problem-solving skills.

• Proactive mindset and multitasking ability.

• Background in IT Finance or HR is a plus.

• Prior customer service or call center experience (optional).

• Willingness to work shifts and adapt to change quickly.

• Able to thrive in high-pressure environments.

Employer offers

• Stock Purchase Plan (SPP): Become a shareholder and double your investment.

• Provident Fund: Early pension benefits from your 13th month of service.

• Generous leave policy with increased vacation days annually.

• HMO healthcare coverage for employees and subsidized plans for dependents.

• Member referral bonus scheme.

• Annual profit-sharing through the Profit Participation Plan (PPP).

• Group life insurance for financial security.

• Global Member Assistance Program (MAP) with 24/7 helpline support.

• Wellness programs promoting healthy living.

• Social clubs and family-inclusive activities.

• Corporate Social Responsibility initiatives.

• Full-time permanent contract.

About Manila
Live and work in one of Asias fastest-growing economies. With a low cost of livingapproximately 50% lower than the Nordic regionyou can enjoy a high standard of living including accommodation with gyms pools and more. Experience sunshine year-round and embrace a new cultural adventure all while advancing your professional career.

Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400 partners in over 40 countries we have successfully helped more than 5400 candidates secure their dream jobs.