Mandarin Service Desk
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Job Location:
Pasay City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Arrangement:
- Onsite during probationary period (6months) Hybrid upon regularization (3 days onsite 2 days WFH)
- Pasay Office
- Shifting Schedule
Requirements:
- At least HSK 4 proficiency in Mandarin with certification
- At least 1 year of working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
- At least 1 year of work experience in customer services support or having equivalent kind of skills experience soft skills a must.
Responsibilities:
- Troubleshoots via the phone hardware software and network operating problems and involves technical resources to ensure resolution.
- Applies understanding and knowledge of information systems products and services to assist users.
- Identifies investigates and researches user questions and problems as well as isolating and resolving information systems problems.
- Coordinates referrals to appropriate technical professional or service personnel.
- Receives and prioritizes issues and forwards using appropriate escalation procedures.
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
