Quality Metrics Jobs in Philippines

PRIMARY RESPONSIBILITIESThe Customer Master Data Specialist is responsible for maintaining the accuracy integrity and consistency of customer data across business systems. This role ensures that customer records are properly created updated and governed in compliance with company policies and data m...

Primary Functions:Customer master data (CMD) in supply chain management (SCM) is the centralized accurate and consistent record of customer informationincluding identification location and billing details used to drive efficient order-to-cash processes. Creates and edit Master Data according to esta...

DescriptionThe RoleManaging personal work quality & delivery to meet or exceed the assigned targets for performance within their Skill Group including Customer Service scores/ratingsQuality MetricsProductivitySkills Group 1 Processor:A Processor in Skills Group 1 should be proficient in the fo...

Job Description:Maintains and ensures accuracy of data for resource capacity in workforce management toolAssists in planning and process for all assignments and extensions of resources based on capacity and demand needsCollaborates with Resource Specialist/Manager to review trending on quality metri...

Job Overview:It is the responsibility of the post holder to provide all clients both internal and external with the appropriate quality of service in a safe and cost-effective manner. The individual will be expected to comply with the legal requirements of the Health and Safety at Work Act 1974 t...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors inc...

Job Summary The Quality Assurance Analyst (QA) in a BPO setting is responsible for ensuring that customer interactions and back-office transactions meet established quality standards and client expectations. The QA will monitor and evaluate performance provide feedback and recommend process improvem...

Job Description:At Remitly we believe everyone deserves the freedom to access move and manage their money wherever life takes them. Since 2011 weve tirelessly delivered on our promise to customers sending money globally providing secure simple and reliable ways to manage their money ensuring true pe...

Job Description:At Remitly we believe everyone deserves the freedom to access move and manage their money wherever life takes them. Since 2011 weve tirelessly delivered on our promise to customers sending money globally providing secure simple and reliable ways to manage their money ensuring true pe...

JOB DESCRIPTION:Abbott Rapid Diagnostics is part of Abbotts Diagnostics family of businesses bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other condit...

QualificationsTECHNICAL / PROFESSIONAL SKILL SET REQUIREDBackground in healthcare specifically in Disability Claims.Has people management experience.Good knowledge of Quality metrics their measurements and thresholds / targets.Knowledge and clear understanding of critical and non-critical errors in...

Wrist Ship Supply is looking for a Head of Operations WSS Manila to lead and execute standardized globally aligned and compliant operational processes across the Manila Operations organization of approximately 200 employees.The role is part of a global functional matrix under the COO and works close...

Client Service Team Lead Remote Luxury Travel About Ascend Ascend helps founders investors and executives book international business and first-class flights at unbeatable rates- often 30-80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premi...

Role OverviewWe are seeking a seasoned Quality Analyst to ensure service excellence by monitoring evaluating and improving employee performance. You will be responsible for assessing customer interactions identifying trends and providing actionable feedback to maintain high-quality standards. The id...

Principal Responsibilities:1. Plays an active part in building a self-organized development team in an Agile environment2. Works hand-in-hand with DEVs and BAs to promote constant collaboration during each iteration/sprint.3. Performs all kinds of tests as required by the product (functionality inte...

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are unique...

Job Requirement: - Report to office in Pasay City 5x a week (mid/night shift possible) - Demonstrated expertise in finance operations with Accounts Receivable and/or Accounts Payable experience (AR/AP) - Proven track record in finance quality assurance and audit processesAmazon is seeking a Quality...

Job Requirement: - Report to office in Pasay City 5x a week (mid/night shift possible) - Proven track record in finance quality audit / quality control / quality assurance and audit processes - Demonstrated expertise in finance operations with AR/AP experienceAmazon is seeking a Quality Control Anal...

Amazon is seeking a Quality Control Analyst to drive quality excellence across Finance Operations for Accounts Payable and Accounts Receivable processes. You will conduct regular audits analyze results to identify trends and root causes and prepare data-driven reports for team leaders. Your responsi...

Key Responsibilities:Performance Analysis and Quality Assurance:Analyze customer interaction data to identify trends and areas for improvement.Ensure agents adhere to company policies procedures and regulatory guidelines.Feedback and Coaching:Provide constructive feedback and coaching to agents to e...