Senior IT Analyst (Hardware Asset Management)

Req number:

Employment type:

Worksite flexibility:

CAI is a global services firm with over 9000 associates worldwide and a yearly revenue of $1.3 billion. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients colleagues and communities. As a privately held company we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for anSenior IT Analyst (Hardware Asset Management)supporting the IT Asset Management (ITAM) Digital Product Enhancements initiative.This position will befull-timeandhybrid at Mandaluyong City.
What Youll Do

• The Senior IT Asset Management Analyst will be part of the Information Technology Department (ITD) and will directly support the IT Asset Management (ITAM) Digital Product Enhancements initiative. The role is responsible for strengthening IT asset lifecycle management practices supporting the implementation and optimization of ITAM tools and establishing governance policies for IT end user assets

• The analyst will work closely with ITAM product owners ServiceNow platform teams Flexera administrators service management leads vendors and business stakeholders to ensure accurate compliant and fully integrated IT asset data and processes

• Support the implementation and configuration of the Hardware Asset Management (HAM) module in ServiceNow ensuring alignment with ADB ITAM processes and governance requirements

• Contribute to the design testing and validation of ITAM-related workflows asset lifecycle models and reporting capabilities in ServiceNow

• Support the enhancement and stabilization of the integration between ServiceNow and Flexera including reconciliation of asset data normalization and data quality improvements

• Develop review and maintain IT end user asset governance policies standards and procedures aligned with ADB rules ITSM practices and audit requirements

• Ensure asset lifecycle states ownership financial attributes and compliance statuses are accurately tracked maintained in ITAM systems (e.g. ServiceNow HAM/ITAM Flexera Oracle FAR) and covers the end-to-end lifecycle of IT end user assets

• Define ITAM KPIs data quality metrics and control checkpoints in ServiceNow

• Develop management reports dashboards and analysis on asset inventory lifecycle status compliance and risks

• Identify gaps risks and control issues across the IT asset lifecycle and recommend corrective actions

What Youll Need

Required:

• Minimum of 5 years experience in IT Asset Management IT Service Management or related IT operations roles

• Proven experience working with ServiceNow ITAM and/or HAM modules

• Experience with Flexera (or equivalent software asset management tools) and system integrations

• Strong understanding of IT asset lifecycle management governance and compliance controls

• Experience designing or implementing ITAM policies processes and performance reporting

• Strong analytical documentation and data management skills

• Excellent communication and stakeholder engagement skills

Preferred:

• ITIL certification or strong working knowledge of ITIL practices is preferred

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.

• Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employment selection process please direct your inquiries to or (888).