Trainer
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Monthly Salary:
Experience Required:
Posted:
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Job Summary
- Deliver induction onboarding product process and systems training for new hires.
- Facilitate classroom virtual and blended learning sessions.
- Train employees on company policies culture values customer service and workplace expectations
- Deliver soft-skills training covering communication empathy conflict management problem-solving and professionalism.
- Conduct assessments knowledge checks role plays and simulations to evaluate trainee readiness.
- Identify knowledge and performance gaps using quality reports customer feedback and performance data.
- Provide coaching refresher training and targeted interventions to improve performance.
- Develop and update training materials presentations assessments facilitator guides and job aids.
- Support nesting and transition of trainees from training to production.
- Collaborate with Operations Quality HR Team Leaders and clients to align training with business requirements.
- Monitor training effectiveness trainee performance completion rates and assessment results.
- Prepare accurate training reports and maintain training records and documentation.
Required Skills:
Bachelors degree/HND in Education Human Resources Business Administration Psychology Communications or a related discipline. Minimum of 35 years experience in training learning & development customer service contact centre or BPO operations. Previous experience as a BPO Trainer Previous experience as a BPO Trainer Facilitator Team Lead Quality Analyst or Customer Experience professional is an advantage. Experience training large groups of employees is preferred. Experience with product/process training and soft-skills development. Strong understanding of contact centre/BPO operations. Experience with virtual and classroom training delivery.
Required Education:
Bachelors degree/HND in Education Human Resources Business Administration
