Avetiumconsultltd

Key ResponsibilitiesManage vendor relationships and serve as the primary point of contact.Monitor vendor performance against agreed SLAs KPIs quality and service standards.Coordinate vendors supporting BPO operations including manpower technology training facilities and logistics.Mana

Key ResponsibilitiesManage vendor relationships and serve as the primary point of contact.Monitor vendor performance against agreed SLAs KPIs quality and service standards.Coordinate vendors supporting BPO operations including manpower technology training facilities and logistics.Mana

Deliver induction onboarding product process and systems training for new hires. Facilitate classroom virtual and blended learning sessions.Train employees on company policies culture values customer service and workplace expectationsDeliver soft-skills training covering communication

Deliver induction onboarding product process and systems training for new hires. Facilitate classroom virtual and blended learning sessions.Train employees on company policies culture values customer service and workplace expectationsDeliver soft-skills training covering communication

Define project scope objectives deliverables timelines and resource requirements in line with business and client needs.Develop and manage project plans budgets schedules resources milestones and deliverables.Lead cross-functional teams including developers engineers QA specialists bu

Define project scope objectives deliverables timelines and resource requirements in line with business and client needs.Develop and manage project plans budgets schedules resources milestones and deliverables.Lead cross-functional teams including developers engineers QA specialists bu

Manage day-to-day manpower outsourcing operations including workforce planning recruitment coordination deployment redeployment replacement and demobilization. Ensure client manpower requirements are consistently met in terms of headcount qualifications competency and timely deploymen

Manage day-to-day manpower outsourcing operations including workforce planning recruitment coordination deployment redeployment replacement and demobilization. Ensure client manpower requirements are consistently met in terms of headcount qualifications competency and timely deploymen

Lead day-to-day frontline operations and ensure achievement of SLA KPI productivity quality CSAT/NPS and revenue targets. Manage client relationships operational reviews escalations contractual commitments and service delivery requirements.Lead coach and performance-manage supervisors

Lead day-to-day frontline operations and ensure achievement of SLA KPI productivity quality CSAT/NPS and revenue targets. Manage client relationships operational reviews escalations contractual commitments and service delivery requirements.Lead coach and performance-manage supervisors

Develop and implement the organizations Total Quality Management (TQM) strategy and quality standards.Monitor and improve quality performance across all business units and client accounts.Lead quality assurance process improvement and compliance initiatives to enhance operational perf

Develop and implement the organizations Total Quality Management (TQM) strategy and quality standards.Monitor and improve quality performance across all business units and client accounts.Lead quality assurance process improvement and compliance initiatives to enhance operational perf

Lead and manage all BPO sales operations to achieve client revenue productivity and profitability targets. Develop and implement sales strategies operational plans and performance improvement initiatives. Monitor sales performance analyze key metrics and drive continuous operational

Lead and manage all BPO sales operations to achieve client revenue productivity and profitability targets. Develop and implement sales strategies operational plans and performance improvement initiatives. Monitor sales performance analyze key metrics and drive continuous operational

Oversee daily backend operations and ensure timely accurate delivery within SLAs. Monitor productivity quality TAT accuracy backlog and other operational KPIs.Manage client relationships escalations reviews and service delivery.Lead coach and manage operations teams driving accountabi

Oversee daily backend operations and ensure timely accurate delivery within SLAs. Monitor productivity quality TAT accuracy backlog and other operational KPIs.Manage client relationships escalations reviews and service delivery.Lead coach and manage operations teams driving accountabi

Provide first- and second-level support for hardware software and network issues.Perform routine system maintenance and preventive checks Log track and resolve support tickets within agreed SLAs.Assist users with technical issues and provide basic user training where required.Maintain

Provide first- and second-level support for hardware software and network issues.Perform routine system maintenance and preventive checks Log track and resolve support tickets within agreed SLAs.Assist users with technical issues and provide basic user training where required.Maintain

Manage and grow strategic corporate accounts. Drive client retention through exceptional relationship management.Identify upselling and cross-selling opportunities.Align technology solutions with clients business objectives.Achieve revenue targets and negotiate contracts.Collaborate w

Manage and grow strategic corporate accounts. Drive client retention through exceptional relationship management.Identify upselling and cross-selling opportunities.Align technology solutions with clients business objectives.Achieve revenue targets and negotiate contracts.Collaborate w

Maintain accurate financial records and prepare reports.Assist with budgeting forecasting and variance analysis.Conduct monthly bank reconciliations and financial reporting.Manage accounts payable receivable and payroll.Support tax compliance and audits.Perform financial analysis and

Maintain accurate financial records and prepare reports.Assist with budgeting forecasting and variance analysis.Conduct monthly bank reconciliations and financial reporting.Manage accounts payable receivable and payroll.Support tax compliance and audits.Perform financial analysis and