Customer Service Representative
Job Location:
Salary:
Experience Required:
Posted on:
17 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Our client is a leading fintech who offers cross-border payments advanced and innovative money transfer solutions that facilitate secure efficient and seamless transactions for both individuals and business across different countries and currencies. They are looking to hire a Customer Service Representative who will be responsible for handling customer inquiries resolving complaints and providing exceptional support to ensure a positive customer experience.
Key Responsibilities
- Respond to customer inquiries via phone email and other channels.
- Resolve customer complaints and escalate issues where necessary.
- Provide accurate information about products and services.
- Maintain records of customer interactions and follow-ups.
- Ensure timely resolution of customer requests.
Requirements
- Bachelors Degree or HND in any discipline.
- 02 years of customer service or related experience.
- Strong communication and interpersonal skills.
- Good problem-solving and organizational abilities.
- Proficiency in Microsoft Office applications.
Ideal Candidate
- Customer-focused with a positive attitude.
- Excellent verbal and written communication skills.
- Able to work effectively in a fast-paced environment.
- Strong attention to detail and willingness to learn.
Required Skills:
Excellent verbal and communication skills attention to details proficiency in microsoft office proactive
Required Education:
Bachelor of science
