Senior Service Engineer (Lafia, Nasarawa State)

Position objective:
The C&I Operations Engineer/Lead owns the full operational lifecycle of Husks Commercial & Industrial (C&I) solar portfolio in Nigeria - from commissioning handover (HOTO) through day-to-day service delivery maintenance execution customer relationship management and performance reporting. The role is the single operational accountability point for all active C&I sites ensuring asset uptime contracted SLA fulfilment and customer satisfaction are consistently achieved. This is a hands-on field-anchored position requiring deep technical competence combined with the commercial maturity to manage high-value client relationships directly. As the C&I portfolio scales this role will anchor the foundation of Husk Nigerias C&I Operations function and is expected to evolve into a team leadership position.

Key Responsibilities Include:
1.  Asset Operations & Uptime Management

• Own the operational performance of all active C&I sites - ensuring maximum plant availability and energy delivery in line with contracted SLAs.
• Monitor daily site performance data and act on anomalies proactively before customer escalation.
• Maintain accurate site logs operational parameters and energy flow records for each C&I asset.

2.  Preventive Maintenance (PM)

• Design and execute structured Preventive Maintenance programmes for all C&I sites in accordance with OEM specifications IEC standards and Husks Technical & Operating Standards.
• Schedule and mobilise field technicians third-party service vendors and spare parts to execute PM on time and within budget.
• Maintain PM completion records checklists and compliance documentation for all sites.
• Conduct periodic site inspections to validate PM quality and identify emerging failure risks.

 3. Corrective Maintenance (CM) & Fault Resolution

• Serve as the primary technical response owner for all unplanned faults equipment failures and site outages across the C&I portfolio.
• Lead fault diagnosis root-cause analysis and resolution - hands-on where required coordinating specialist support for complex faults.
• Manage escalation protocols: ensure critical faults are acknowledged within 1 hour and resolved within agreed MTTR targets.
• Track open corrective actions prevent repeat failures and close out tickets systematically through the maintenance management system.

4.  Customer Relationship Management (Post-HOTO)

• Serve as the primary operational point of contact for all C&I customers after commissioning handover - managing the day-to-day relationship with professionalism and responsiveness.
• Conduct regular service review meetings with clients; present performance reports address concerns and maintain trust throughout the PPA lifecycle.
• Manage customer complaints and service requests within defined SLAs - ensuring formal logging root-cause communication and satisfactory resolution.
• Proactively communicate planned maintenance schedules outages and system changes to affected customers in advance.
• Identify and escalate any commercial contractual or relationship risks to the Senior Director in a timely manner.

5.  Reporting & Performance Visibility

• Prepare and submit weekly site performance reports and monthly Operations Summaries covering uptime Solar generation preventive/corrective maintenance status usage and customer satisfaction.
• Contribute C&I operational data and narrative to the Operations Dashboard and Monthly Performance Reviews (MPR).
• Maintain accurate records of all service events faults vendor activities and customer interactions.
• Flag performance risks and operational deviations proactively with recommended corrective actions.

6.  Vendor & Contractor Management

• Manage C&I-specific service vendors OEM partners and field contractors - tracking SLA compliance mobilisation timelines and quality of work.
• Validate vendor deliverables certify work completion and process invoices accurately and on schedule.
• Support procurement of spare parts consumables and specialist services in alignment with approved operational budgets.

7.  HSE & Regulatory Compliance

• Enforce HSE standards at all C&I sites - conducting safety inspections ensuring compliance and promoting a zero-incident culture.
• Maintain and update commissioning records HOTO documentation and regulatory compliance files for all active sites.

8.  Commissioning Support & HOTO

• Support the Projects team during the commissioning phase of new C&I installations participating in testing verification and snag resolution.
• Own the formal HOTO process from Projects to Operations: validate completeness of commissioning documentation site readiness and client acceptance before assuming operational responsibility.
• Ensure all new sites are fully onboarded into the operational management system at HOTO with monitoring connectivity PM schedules and vendor coverage confirmed.

Qualifications :

• Bachelors degree in Electrical Engineering or a closely related engineering discipline. COREN registration (or active pursuit) is an advantage.
• Relevant technical certifications in large solar PV systems battery storage are a strong plus.
• Minimum 5 years of hands-on experience in operations maintenance or technical service delivery for large-scale solar PV hybrid energy or C&I power systems.
• Demonstrated experience managing O&M for installations of >200 kWp capacity including corrective and preventive maintenance execution.
• Proven ability to manage multiple sites simultaneously with accountability for uptime SLAs and client satisfaction.
• Experience managing service vendors field technicians and third-party contractors.
• Prior exposure to BESS (Battery Energy Storage Systems) and AC-coupled hybrid configurations is preferred. Strong working knowledge of solar PV systems BESS hybrid inverters AC/DC distribution and protection systems.
• Proficiency in reading and interpreting single-line diagrams protection coordination schemes and system performance data. Familiarity with energy monitoring platforms.
• Solid understanding of relevant standards: IEC 62446 IEEE 1547 ANSI relay codes and Nigeria electrical safety regulations.
• Hands-on self-starting operator who can diagnose and resolve faults independently - without waiting for direction.
• Strong customer-facing presence: professional calm under pressure and capable of managing high-value client relationships.
• Structured thinker who reports with clarity escalates with precision and documents thoroughly.

Additional Information :

• Location and Travel

This role is based in Lafia Nasarawa State Nigeria with regular travel to Husk minigrids and other operational locations.                                                               

Salary

Based on the candidates experience and qualifications salary can be negotiated if required

Women candidates are encouraged to apply.

DISCLAIMER: 

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

Husk Power Systems and its subsidiaries are equal-opportunity employers and make employment decisions on the basis of merit and business needs. We hire without consideration of race colour religion citizenship political activity or affiliation marital status age national origin ancestry disability veteran status sexual orientation gender identity gender expression sex or gender or any other basis protected by law.

Remote Work :

No

Employment Type :

Contract