Customer Growth Specialist

AMI is seeking ambitious and talented Customer Growth Specialist based in Nigeria to support our team on a contractual project-based engagement. An AMI Customer Growth Specialist is responsible for driving participant recruitment and programme sales by implementing effective sourcing strategies cultivating strong relationships with prospective leaders and entrepreneurs and converting qualified prospects into enrolled participants across AMIs programmes.

Key Responsibilities:

Sales and Programme Participant Recruitment

• Develop and execute sourcing and recruitment strategies to drive participant enrollment in AMIs Impact programmes.
  

• Generate and nurture a strong pipeline of prospective participants through targeted outreach including cold calling email campaigns networking events referrals partnerships and social media engagement.
  

• Achieve recruitment and enrollment targets while ensuring a high-quality candidate experience throughout the engagement process.
  

Relationship Management

• Build and maintain strong relationships with entrepreneurs business leaders industry associations ecosystem partners and other key stakeholders.
  

• Serve as a trusted ambassador for AMI effectively communicating programme value eligibility criteria application requirements and participant benefits.
  

• Foster long-term relationships with prospective participants and partners to support ongoing recruitment and referral opportunities.
  

Enrollment Management

• Manage the end-to-end participant recruitment and enrollment process from lead generation and qualification through application selection and onboarding.
  

• Provide timely guidance and support to applicants ensuring a seamless and positive enrollment experience.
  

• Work closely with programme delivery teams to ensure a smooth transition from recruitment to programme participation.
  

Marketing and Cross-functional Collaboration

• Partner with the Marketing and Communications team to develop and execute targeted campaigns promotional materials and recruitment initiatives that attract qualified applicants for programmes.
  

• Collaborate with internal teams to ensure consistent messaging effective lead management and alignment across recruitment activities.
  

Data Management and Reporting

• Maintain accurate timely and complete records of recruitment activities stakeholder engagements and applicant progress within AMIs CRM system.
  

• Track recruitment performance against key metrics and enrollment targets preparing regular reports and actionable insights for programme leadership.
  

• Use data to identify trends evaluate recruitment effectiveness and recommend improvements to sourcing and conversion strategies.
  

• A high-impact diverse and ambitious team with common values:
  

• Be the best: We work really hard are proud of what we do and love delighting our clients with quality.
  

• Own it: We step up to the task never pass the buck and hold ourselves accountable for delivering results.
  

• Push the limits: We ask why embrace failure and try new things. We never settle.
  

• Do whats right: We act with integrity confront dishonesty treat people fairly and strive to contribute to the greater good
  

• Always care: We dont have ego its always team before me. We are kind we celebrate each others success and we care enough to give honest feedback.
  

• A dynamic office & team life:
  

• Monthly team social events and yearly offsite
  

• Regular learning and coaching opportunities
  

• A hybrid working model