Systems Engineer
Job Location:
Job Location:
Wellington - New Zealand
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About Us:
Infosys is a global leader in next-generation digital services and consulting.We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Recognized as the #1 Top Employerin New Zealand for the second year in a row Infosys offers a workplace where careers grow with purpose. As an AIfirst organization we empower our people to work on nextgeneration technologies continuously learn and create impact at scalesupported by a culture rooted in care inclusion and excellence.
Join Infosys and be part of a culture thats not just promisedits certified. #TopEmployer2026 #ThriveAtInfosys
Visit see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Role Description: As part of the service transition from Spark to Infosys the Business Service Desk Analyst role will support continued delivery of Business Service Desk operations across Corporate Enterprise and Government services.
This role will be part of Infosys Limited and will provide technical and operational support across a range of IT and telecommunications services while ensuring service continuity customer focus and adherence to agreed support processes and service levels.
Location: New Zealand Auckland / Christchurch / Wellington
Roles and Responsibilities:
Technical and Domain Requirements
The role requires work knowledge and troubleshooting experience across the following technical and operational areas:
Skills and Experience
Essential
Additional Information
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Infosys is a global leader in next-generation digital services and consulting.We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Recognized as the #1 Top Employerin New Zealand for the second year in a row Infosys offers a workplace where careers grow with purpose. As an AIfirst organization we empower our people to work on nextgeneration technologies continuously learn and create impact at scalesupported by a culture rooted in care inclusion and excellence.
Join Infosys and be part of a culture thats not just promisedits certified. #TopEmployer2026 #ThriveAtInfosys
Visit see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Role Description: As part of the service transition from Spark to Infosys the Business Service Desk Analyst role will support continued delivery of Business Service Desk operations across Corporate Enterprise and Government services.
This role will be part of Infosys Limited and will provide technical and operational support across a range of IT and telecommunications services while ensuring service continuity customer focus and adherence to agreed support processes and service levels.
Location: New Zealand Auckland / Christchurch / Wellington
Roles and Responsibilities:
- Provide technical support to customer employees partners and vendors across supported business services.
- Operate at Level 1.5 / Level 2 support capability managing incidents and service requests in accordance with defined support processes and service levels.
- Support a broad portfolio of Corporate Enterprise and Government services across varied customer environments platforms and business support processes.
- Support continuous improvement initiatives including opportunities related to automation operational efficiency and AI-led productivity enhancements.
- Ensure adherence to SLA commitments quality standards operational controls and a strong customer-first service approach.
Technical and Domain Requirements
The role requires work knowledge and troubleshooting experience across the following technical and operational areas:
- Networking and Infrastructure Fundamentals - TCP/IP DNS DHCP VLANs VPN technology etc.
- Telecommunications and Enterprise Services -WAN SD-WAN Fiber services 4G / 5G connectivity
- Firewalls and network security services
- Mobile Voice and Collaboration Services IoT Cloud Phone Mobile Extension
- Cloud telephony services such as Cloud Phone and Voice Connect
- Collaboration tools such as Webex and MS Teams
- Contact center platforms such as Genesys Cloud
- Platforms Devices and Connectivity
- Hands-on knowledge of SD-WAN platforms
- Exposure to Fortinet Meraki and Cisco devices
- Understanding of enterprise internet services fiber and copper connectivity and wireless access technologies
- Tools and Service Operations
- Mandatory experience with ServiceNow or equivalent ITSM tool
- Exposure to monitoring and alerting platforms
- Experience with remote support technologies such as Citrix and Microsoft support tools
- Familiarity with telephony email and chat-based support platforms
- Strong understanding of Incident Management Request Fulfilment ticket triage and categorization escalation handling and SLA management
Skills and Experience
Essential
- Strong troubleshooting capability across IT and telecommunications domains
- Good knowledge of networking fundamentals enterprise connectivity and telecom products/services
- Experience with ServiceNow or similar ITSM tools
- Good understanding of Incident Management Request Management ticket triage escalation handling and SLA management
- Strong communication customer handling and documentation skills
- 3 to 6 years of experience in a Service Desk Business Service Desk Technical Support or NOC support role
- Experience working at Level 1.5/2 support capability
- Exposure to enterprise customer support and vendor coordination
- Certifications in Networking Microsoft or ITIL are advantageous
Additional Information
- Hybrid work environment
- 8x7 shift-based support model including weekend and public holiday support as required by operational demand
- Life Trauma & Income Protection Insurance
- Health and Well-being programs
- Marram Holidays & Healthcare
- Access to Fitness and Gym Memberships
- Employee Assistance Program (EAP)
- Flexible working arrangements (hybrid based on role and business needs)
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
IC
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
