Field Delivery Manager Benelux

Field Delivery Manager Benelux

Location: Netherlands (office based one to two days per week remainder on site with occasional home working)

Schedule: Full-time

Who are we

At Vertiv were on a mission to power the people and technologies that keep the world connected. From data centres to telecom networks and industrial facilities our solutions ensure that critical systems stay online no matter what.

With over $6.9 billion in revenue and operations spanning nearly 70 countries Vertiv offers the stability of a global leader and the excitement of a fast-evolving industry.

About the Role

Vertiv is hiring a Field Delivery Manager to lead a team of Field Service Engineers across the Benelux. This is a newly created role born out of a restructure to better support our growing data centre business. Youll take ownership of a team covering both UPS and Thermal disciplines ensuring they deliver outstanding service to our customers across the region.

This is a people leadership role first and foremost. While youll need enough technical understanding to support your team and speak credibly with customers the real focus is on managing coaching and developing your engineers to perform at their best. Youll be the bridge between your team on the ground and the wider business making sure resources are deployed effectively customers are looked after and your engineers have everything they need to succeed.

The role is customer facing and site based. Youll spend most of your time out with your team and at customer sites with one or two days per week in the office. The data centre environment is fast paced and demanding so youll need to be comfortable operating in that world and building strong relationships with clients who expect a high standard of service.

Key Responsibilities

Youll lead coach and develop your team of Field Service Engineers driving performance through clear KPIs and continuous improvement. Day to day youll manage resource planning scheduling and workload balancing to make sure service coverage is optimised and nothing falls through the cracks.

Youll ensure timely and high quality execution of installation maintenance and repair services across customer sites. When issues arise youll act as the point of escalation working closely with customers to resolve problems and maintain satisfaction.

Collaboration is key in this role. Youll work alongside Sales Technical Support and Logistics to ensure seamless service delivery. Youll also identify training needs within your team and support the development of both technical and soft skills making sure your engineers continue to grow.

Safety and compliance sit at the heart of everything we do. Youll maintain adherence to safety standards company policies and industry regulations across all activities.

What Were Looking For

Proven experience managing field service teams in a technical or engineering environment ideally within data centres
A background in UPS Switchgear or Thermal systems you dont need to be a deep technical specialist but you must understand what your team does
Strong people management skills with a track record of leading coaching and developing engineers
Customer facing experience with the ability to build and maintain strong client relationships
A service oriented mindset you understand what good looks like from the customers perspective
Formal engineering qualification in a related field (degree or equivalent) Excellent communication problem solving and decision making capabilities
Fluent English is essential; Dutch is a nice to have for team integration and local stakeholder engagement

Whats in it for you

Competitive base salary (in line with current FDM benchmarks)
Salary of 38 hours based on our Collective Labor Agreement Metal & Technology
You work 40 hours per week and use this to build up ADV days
Lease car in accordance with Vertiv Benelux B.V. Car policy fuel card 8% holiday allowance 25 vacation days and 13 ADV days per year
Monthly flexible allowance
Pension with PMT
Laptop and mobile phone for business use
Sick leave insurance after dismissal (WIA)
Flex income plan (1% of annual base salary for wellbeing eco-home improvements extra pension or ADV payout)

Travel

Approximately 25% travel required across the Netherlands to support your team and visit customer sites.

Core Principles & Behaviours

The successful candidate will embrace Vertivs Core Principles & Behaviours to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength

OUR BEHAVIOURS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development

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