Service Quality Jobs in Kenya

General Manager Principal Responsibility & Position Purpose The General Manager (GM) is responsible for overseeing all hotel operations ensuring the highest standards of guest service operational efficiency and financial performance. This leadership role encompasses the comprehensive management of...

ABOUT THE COMPANYiHR (iHuman Resource Consulting Ltd) A Nairobi-based HR consultancy firm since 2014 serving public and private sectors across East Africa. is seeking to recruit a Customer Service Supervisor for a client a leading smart card manufacturer and trusted provider of secure identity and...

We are seeking a Process & Standards Coordinator to enhance operational excellence at our properties Severin Sea Lodge and Severin Safari Camp.In this position you will be responsible for developing comprehensive Standard Operating Procedures delineating clear responsibilities establishing measurabl...

POSITION TITLE: C&F Solutions Manager FUNCTION/DEPARTMENT: IFF - NairobiREPORTS TO: Head Of IFF NairobiDIRECT REPORTS: Implants JOB PURPOSEThe C&F Solutions Manager is responsible for managing Customer-Focused C&F Solutions Quality of Service ensuring seamless coordination between customers and inte...

About the CompanyOur client is a licensed private jet company and aircraft owner-operator based in East Africa providing premium charter and aviation services to corporate and high-net-worth clients.With a growing fleet and expansion ambitions the company is entering a critical setup and scale phase...

Service Delivery & ITSM Service Delivery Management IT Operations ITIL Processes ITSM Framework Incident Management Problem Management Change Management Service Governance SLA Management Operational Support The Service Delivery Manager plays a critical role in ensuring the effective and efficient...

Sales & Operations Manager Tours & Travel (Safaris) Reporting to: Director Location: Nairobi Gross Salary: 100k - 150k Role Overview Our client is a Tours & Travel (Safaris) company seeking a highly driven and strategic Sales & Operations Manager to spearhead revenue growth and oversee day-to-day o...

Sales & Operations Lead Tours & Travel Reporting to: Director Location: Nairobi Salary: 120k - 150k Role Overview Our client is a newly established company seeking a highly driven and strategic Sales & Operations Lead to spearhead revenue growth and oversee day-to-day operational excellence. This r...

COMPANY INFORMATION Our client is a growing healthcare provider operating an outpatient medical facility in Karatina Kenya. The organization focuses on delivering accessible high-quality healthcare services with a strong emphasis on patient experience clinical excellence and operational ef...

Job SummaryThe Head of Digital Marketing & Strategy is a pivotal leadership role responsible for elevatingthe marketing performance and client satisfaction across Seargent Solutions. You will developand execute sophisticated data-driven Below-The-Line (BTL) and Above-The-Line (ATL)strategies to driv...