Service Quality Jobs in Nairobi

The main objective of the role is to help deepen client relationships and optimize client performance by helping them design and assess their payments strategy and implement initiatives to capture the full potential from enhancing customers engagement. The person will:Lead consulting initiatives and...

Visa Consulting and Analytics (VCA) is the consulting arm of Visa and drives tangible impactful results for clients. Drawing on our expertise in consulting data analytics technology payments and economics VCA solves the most strategic problems for our clients. VCAs core client segments include issue...

Job Title: Senior Retail Operations Manager Fashion Retail Function: Retail & Customer ExperienceLocation: NairobiIndustry: Fashion RetailROLE CONTEXTThe Senior Retail Operations Manager role is critical to strengthening our client retail structure as the business scales. With multiple stores acros...

ABOUT THE ROLEThis role shall support the Urban Health Project which aims to improve health outcomes in Nairobi and Nakuru informal settlements with funding from the Qatar Foundation for Development (QFFD). The target informal settlements include Mukuru Kwa Njenga Kibera and Mathare in Nairobi and K...

Reports to: Quality Control Supervisor Department: Quality ControlRole Purpose:To ensure that all knitted socks meet the required quality standards by monitoring production inspecting socks tracking orders and maintaining accurate production and quality records.Key ResponsibilitiesInspect socks at v...

Role Purpose  Lead the organizations financial control function by providing accurate financial reporting maintaining robust internal controls and ensuring regulatory compliance while partnering with business stakeholders to drive operational excellence and strategic decision-making.Oversee the inte...

Drive client acquisition and expansion through solution-led business developmentLead customer onboarding training and adoption of AI-enabled productsAct as the primary interface between customers and internal product/tech teamsDesign and deliver training sessions for clients and partnersSupport pilo...

Job Title: Senior Retail Operations Manager Function: Retail & Customer ExperienceROLE CONTEXTThe *Senior Retail Operations Manager role is critical to strengthening our client retail structure as the business scales. With multiple stores across regions and an expanding brand portfolio the business...

Job Title: Deputy CEOReporting to: CEO / Board of DirectorsLocation: NAIROBIJob PurposeThe Deputy CEO will support the CEO in driving the companys strategy and operational performance ensuring safe compliant and profitable execution of petroleum business activities while strengthening governance lea...

Reporting To:Tours ManagerPurpose of the Role The Senior Tour Consultant plays a pivotal role in delivering exceptional travel experiences by designing coordinating and executing high-quality tour programs for corporate leisure and specialized groups. As a senior member of the team the role also inv...

Reporting To: Travel ManagerPurpose of the Role The role exists to support seamless end-to-end travel experiences by coordinating airport transfers hotel transfers point-to-point transport and special transport requirements while maintaining strong relationships with transport suppliers and upholdin...

The Customer Experience Intern will support daily front-office operations by serving as the primary point of contact for all walk-in phone WhatsApp and online customers. The role is responsible for ensuring every customer interaction is handled professionally inquiries are responded to promptly and...

Job Title: E-Commerce Manager Location: NairobiDepartment: MarketingReports to: COOJob Summary:The E-Commerce Manager will oversee and drive the performance of all our client online sales channels including the client official website Jumia and other third-party marketplaces. This role is responsibl...

The Food & Beverage Manager is responsible for the overall management performance and profitability of all food and beverage operations. This role ensures exceptional guest experiences compliance with brand standards effective cost control and strong team leadership across restaurants bars banquets...

Position: Head of Internal ControlReporting to: Directors or to any other person as may be designated by the ManagementJob Scope: The Head of Internal Control is responsible for independent evaluation of all departments and business processes to ensure compliance riskmanagement operational efficienc...

Job Overview We are looking for a highly organized and proactive Junior Operations Executive to support the daily operations of our ride-hailing this role you will be responsible for supervising the customer registration and customer support teams ensuring smooth and efficient operations while main...

Job SummaryWe are looking for a highly organized and proactive Junior Operations Executive to support the daily operations of our ride-hailing this role you will be responsible for supervising the customer registration and customer support teams ensuring smooth and efficient operations while mainta...

Location: Accra or Nairobi Reports to: Chief Executive OfficerAbout Our ClientOur client empowers smallholder farmers across Africa by transforming livestock fromvulnerable assets into secure financially accessible resources. By providing digital andoperational infrastructure they deliver critical h...