Customer Service Excellence Jobs in Nairobi

About the RoleWe are seeking an experienced IT Helpdesk / MSP Account Supervisor to lead daily support operations manage team performance and ensure high-quality service delivery in a fast-paced client-focused environment.The ideal candidate has a strong background in BPO operations team supervision...

Assist with digital marketing activities to generate leads for Zuridesk.Create and manage content for social media and other digital channels.Assist with online marketing campaigns and lead-generation activities.Identify and engage potential customers through digital channels telephone and other out...

Receive customers understand their needs and recommend suitable products and services.Prepare quotations follow up on enquiries and convert them into sales.Coordinate job bookings service delivery and customer updates.Handle complaints and ensure timely resolution.Monitor stock availability coordina...

What You Will DoCustomer EngagementConduct outbound customer calls professionally and confidently.Gather verify and accurately document customer information.Build rapport through clear professional communication and active listening.Maintain positive customer relationships while supporting business...

Engage in professional development activities that foster teamwork and effective communication skills.Demonstrate a high capacity for learning and adaptability in a dynamic work environment.Uphold the highest standards of professional conduct and ethics.Contribute actively to team objectives while s...

Respond professionally to customer inquiries through WhatsApp phone calls social media email and website channels.Follow up on customer leads quotations orders deliveries payments and after-sales requests.Create engaging marketing content including product photos captions short videos project posts...

About BagginsHQBagginsHQ is a remote-first technology and business services company serving customers and businesses across different markets.We are building a high-performing remote team focused on customer experience operational excellence commercial growth and measurable results.We are looking fo...

A Career at HARMANAs a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can...