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Require a Customer Service in Nairobi, Kenya
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
2-5years
Experience Required:
Posted:
8 October 2026 (17 days ago)
Posted:
Application Deadline:
5 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
- Assist with digital marketing activities to generate leads for Zuridesk.
- Create and manage content for social media and other digital channels.
- Assist with online marketing campaigns and lead-generation activities.
- Identify and engage potential customers through digital channels telephone and other outreach methods.
- Respond professionally to customer and prospect enquiries.
- Contact prospective clients and understand their business and customer service needs.
- Conduct Zuridesk product demonstrations for prospective customers.
- Explain Zuridesks features and benefits clearly to potential customers.
- Follow up with prospects after product demonstrations.
- Maintain accurate records of leads prospects demonstrations and follow-ups.
- Assist with preparing marketing materials presentations and product content.
- Support the team in converting leads into customers.
- Assist in tracking and reporting digital marketing and lead-generation activities.
- Learn and stay updated on digital marketing tools customer service technology and CRM systems.
Requirements
- Diploma or Bachelors degree in MarketingTeaching Digital Marketing Business Administration Communications IT or a related field.
- Previous experience working in a call centre contact centre BPO or customer service environment is required.
- Must be of Age above 25 years.
- Basic to good practical knowledge of digital marketing.
- Good understanding of social media platforms and online marketing.
- Excellent spoken and written EnglishKiswahili.
- Confident and professional when communicating with clients.
- Good interpersonal and customer service skills.
- Strong computer skills and ability to learn new software quickly.
- Comfortable using business applications online tools .
- Comfortable presenting and demonstrating software to customers.
- Able to explain complex items in a simple and understandable way.
- Good organisational and follow-up skills.
- Self-motivated reliable and willing to learn.
- Previous experience in software sales product demonstrations SaaS CRM or technology-related customer service will be an added advantage.
Required Skills:
High level of drive initiative and self-motivation 1 years experience in customer support Exceptional multi-tasking skills Strong problem-solving skills
