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Require a Customer Service & Content Creation Graduate Trainee in Nairobi, Kenya
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
2-5years
Experience Required:
Posted:
22 September 2026 (Yesterday)
Posted:
Application Deadline:
20 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
- Respond professionally to customer inquiries through WhatsApp phone calls social media email and website channels.
- Follow up on customer leads quotations orders deliveries payments and after-sales requests.
- Create engaging marketing content including product photos captions short videos project posts and customer updates.
- Appear in product videos demonstrations live sessions and social-media content.
- Take photos and videos of products projects installations customer demonstrations and team activities.
- Upload and update product photos videos descriptions prices promotions and other content on the Betech website.
- Assist with posting and managing content on TikTok Facebook Instagram WhatsApp Status and other social-media channels.
- Support digital marketing campaigns and help generate qualified customer leads.
- Maintain customer records content schedules lead follow-up trackers and daily activity reports.
- Support the sales marketing and customer service teams with other reasonable assigned duties.
Requirements
- Recent graduate from 2025 or 2026 or a final-year student awaiting graduation.
- Diploma or degree in Customer Service Business Marketing Communications Media Public Relations or a related field.
- Excellent spoken and written English and Kiswahili.
- Very confident talkative persuasive and professional when engaging customers.
- Comfortable appearing on camera for product videos demonstrations live sessions and social-media content.
- Strong interest in customer service digital marketing social media sales and content creation.
- Basic skills in Canva CapCut content writing video editing social-media posting and website content uploading are an added advantage.
- Organized proactive responsible presentable and willing to learn.
- Able to work from Nairobi.
Required Skills:
High level of drive initiative and self-motivation 1 years experience in customer support Exceptional multi-tasking skills Strong problem-solving skills
