Supervisory Support Jobs in Amman
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Supervisory Support Jobs in Amman
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- To Supervise the networks alarms on 24/7. - To handle the customer individual/mass complaints on 24/7 according to the agreed ITN-BU SLAs. - To diagnose faults properly so that faults are dispatched to the right team and on-time (to save time, cost & efforts). - To report fau More...
It And Services Supervisory Engineer
Orange Jordan -
Amman
-
Jordan
Bachelor degree in Telecommunications, Electronics or Computer Engineering Knowledge in Mobile NW (LTE, 3G, 2G), Data NW (ADSL, LL ..etc), Transmission NW (SDH/PDH), Fixed Switching (PSTN/OCB) & TDM LL platforms (Tellindus) Knowledge in IT systems, Databases, and Operating Sys More...
Prioritize, monitor, work and track incoming helpdesk tickets and phone calls . Provide remote or onsite service to end-users on software- and hardware-related problems. Have understanding of networking hardware in order to assist network personnel in troubleshooting issues and i More...
What You Will Be Doing Solving complex customer problems that our AI bot was unable to help them with Asking insightful questions that get to the root cause of the customer’s problem Generating solutions using your product knowledge and our knowledge bases Spending 25 More...
What You Will Be Doing Solving complex customer problems that our AI bot was unable to help them with Asking insightful questions that get to the root cause of the customer’s problem Generating solutions using your product knowledge and our knowledge bases Spending 25 More...
Sales representatives are the principal point of contact between a business and its customers. Sales reps ensure current customers have the right products and services, identify new markets and customer leads, and pitch prospective customers.
Solve large amounts of tickets, comments, and respond to users in a timely manner. Answer customer requests or inquiries concerning services, products, billings, etc. Put the customer first by remaining polite and professional at all times; keep open and interactive communication. More...
Diagnose, troubleshoot and repair technical issues. Log, prioritize and manage several issues at once. Track issues and respond in good and reasonable timing. Communicate with internal HW/SW teams either via phone or email to Diagnose and fix the issues. Prepare RCA and CRF f More...
Positively represent Microsoft and communicate with corporate customers via email, telephone, Teams while finding solutions for technical problems identified in the Microsoft Cloud. As a member of a team, pursue technical problems in the enterprise space, involving broad and in-dep More...
Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Track computer system issues through to resolution, within agreed time limits Properly escalate unresolved issues to appro More...
Reporting and assisting users and partners with pipeline management on a daily basis Liaising with TLS engagement teams across the region to ensure the opportunities are up to date Following up with Partners to ensure KPIs on sales credit accuracy Assisting users with unlocking o More...
Help with developing content plans and attend planning meetings with stakeholders Engage with the freelance fromatters, India team, graphic design agency, brand team and marketing and other contingent workers Develop and manage relationships with internal stakeholders Managing re More...
Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., first quality response, swarming, case documentation, customer e More...
Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our More...
Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our More...
Wanted to report it without changing it to Sunnah System manager The nobility in the system of governance in the administration - Action on Establishment and Evaluation of Application Management - Guaranteed implementation of the correct method and non-existence of possible errors More...
You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immed More...
As the Brand & Communications Support within Clients and Markets, your role is to work closely with the Brand and Comms team lead, to plan, manage and execute proactive and innovative publicity campaigns and initiatives to support PwC’s efforts in both internal and external More...
Assist Users in Converting to the Systems Being Implemented and Adapting to New Procedures Required by the System Conversion. Develop New Features and Make Documents and Diagrams to Help Providing Better Understanding. Service Monitoring and Database Maintenance. Help Building In More...
Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. More...
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