Posted on :
28-01-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 2480423
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About the job
Company Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
Reporting to the Venue Manager, responsibilities and essential job functions include but are not limited to the following:
- To assist the guests with all different queries.
- To act according to the complaint handling standards & procedures.
- To report for duty as per the rota, clean and tidy, wearing the correct uniform and name badge and ensure that the attendance record is signed both at the beginning and at the end of each shift.
- Provide excellent guest service by discovering all of our guests needs and acting on these needs promptly, effectively and with confidence.
- Work across all areas of Food & Beverage Department, to ensure that guest expectations are exceeded, and standards are consistently maintained.
- To be fully conversant with all F&B department policies and procedures.
- When fully competent, to work with the Manager and Lead Servers to provide effective on job training and coaching of new staff to help develop a highly skilled and motivated team, committed to both Hotel and departmental goals.
- Consistently offer professional, friendly and engaging service.
- Assist guests regarding menu items in an informative and helpful way.
- Follow outlet policies, procedures and service standards.
- Have full knowledge of beverage lists and promotions.
- Have full knowledge of all menu items, garnishes, contents and preparation methods.
- Follow all safety and sanitation policies when handling food and beverage.
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Other duties as assigned.
- Qualifications
- Previous service experience an asset.
- Must be computer and system literate.
- Excellent communication and organizational skills.
- Strong interpersonal and problem solving abilities.
- Ability to work well under pressure in a fast paced environment.
- Ability to work cohesively with fellow colleagues as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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