Travel Agent

Must Have GDS experience + German language is mandatory

Previous work experience in an international airline environment / operation is a valuable advantage.

Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory.

Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact Centre will be an added advantage.

Graduate in any discipline

Willingness to search for required information from customer with a strong focus on solving clients requests.

Proficient in Microsoft Office, Outlook

Willing to work in a contact Centre environment with rotational shifts.

Key Responsibilities:

Deliver exemplary customer service via emails and phone calls.

Answer emails messaging and manage outgoing voice phone calls from/to world leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims.