IGT Solutions egypt

Proven experience in operational process management, change management and administrative leadership roles In depth knowledge of diverse business functions & operations best practices (Voice, Chat, Email, Back office, WFM, Training, Quality, Resourcing, Customer Service, Sales More...

Must Have GDS experience Previous work experience in an international airline environment / operation is a valuable advantage. Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory. Specialized skills required: Good Communication and Cust More...

. Lead initiatives and practice for meeting contractual SLAs pertaining quality audit targets . Identify risks, deliver feedback and recommendations on audited interactions within the specified timelines . Conduct team briefings on performance, Qualitative inputs, Process updates, t More...

Lead and develop the Quality management priorities for 3 country sites in alignment with head office Team management - managing an international team of 10+ Quality Evaluators and Team Leaders for aligned processes Act as the regional leader in all matters related to Quality Manag More...

. Ensure successful execution of training needs . Measure program training effectiveness . Responsible for on-going observations of trainees, providing guidance, mentoring and support that focus on performance improvement of the candidate. . Send reports/MIS to the Operations team More...

Conducts annual training and development needs assessment Experience in Travel/Airline domain is preferred Work with client closely to launch any new training program without any business disruption Participate in the transition tollgate calls to ensure readiness from Knowledg More...

Must Have GDS experience + German language is mandatory Previous work experience in an international airline environment / operation is a valuable advantage. Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory. Specialized skills requir More...

Must Have GDS experience Previous work experience in an international airline environment / operation is a valuable advantage. Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory. Specialized skills required: Good Communication and Cust More...

Responsible for Talent Attraction, providing end-to-end recruitment, sourcing, screening and on-boarding candidates & adhering compliance activities e.g. BGV completion, drug test etc. Meeting hiring targets, salary budgets, cost per hire and SLAs as per the defined plan Devel More...

Supporting the provision of our training strategy through the design and implementation of training initiatives which are both aligned with mandatory requirements for each account. Identify training needs using a structured methodology to assist in the design of tailored training a More...

Lead and motivate a team of contact center agents, ensuring performance targets and service level agreements are consistently met or exceeded. Monitor and manage team KPIs, including call handling times, first call resolution, customer satisfaction scores, and other relevant metrics. More...

Previous work experience in an international airline environment / operation is a valuable advantage. Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory. Specialized skills required: Good Communication and Customer Service skills, any More...

Excellent writing and speaking skills in German (C1 Level) & English (B2 Level) Language Previous work experience in an international airline environment / operation is a valuable advantage. Previous experience in working with a booking system such as Amadeus, Galileo, Sabre More...

Knowledge and Experience of Travel Industry Exceptional listening and analytical skills Understanding on Quality tools Ability and willingness to work 24X7 (including night shifts) Excellent written and verbal communication skills Demonstrated ability to work well in a team envir More...

● Suggest and modify suitable travel options that best suit the client’s needs. ● Engage in direct communication with the client through email, chat, and/or phone calls. ● Support our B2B customers in their business travels. ● Liaise with suppliers and partners to resolve boo More...

Lead initiatives and practice for meeting contractual SLAs pertaining quality audit targets Identify risks, deliver feedback and recommendations on audited interactions within the specified timelines Conduct team briefings on performance, Qualitative inputs, Process updates, top e More...

Team coordination in a contact center focused on delivering high quality support dedicated to leading international airlines, travel and/or tourism players Lead team(s) of up to 25 Contact Center representatives including Supervisors Ensuring that the project assigned to you is fu More...

Quality Assurance Program Development: Design and implement a comprehensive quality assurance program aligned with industry standards and client requirements. Establish key performance indicators (KPIs) and quality metrics to measure and evaluate operational performance. P More...

Conducts annual training and development needs assessment Experience in Travel/Airline domain is preferred Work with client closely to launch any new training program without any business disruption Participate in the transition tollgate calls to ensure readiness from Knowledg More...

We are looking for a skilled and customer-oriented German-Speaking Customer Care Agent to join our dedicated customer care team. As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and professi More...