Ticketing Supervisor

Job Description

• Receive inbound calls for International & Domestic Air Amendment inquiries from customers.
• Hands-on reservations and ticketing in line with both airlines and company’s internal administrative and financial processes
• Administering airline host systems, including sign-in allocations.
• Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested.
• Assist customers with the changes requested using GDS Tools (Amadeus).
• Document all calls with regards to participant inquires accurately using Salesforce CRM.
• Follow up (Call and Email) with customers in case of pending / escalated issues.
• Provide end-to-end support when it comes to Trip Amendment.
• Communicate clearly and effectively with customers
• Deliver Outstanding Customer Experience to each and every Customer who has called in.

Job Requirements

• Fluency in English.
• Excellent Amadeus User (Issuing, Reissue, Re validation).
• Minimum 4 years Proven work experience as a Ticketing Supervisor
• Call Center Background.
• Strong sales skills and commercial awareness.
• Ability to interact, communicate and negotiate effectively
• Sound knowledge of domestic and international travel trends.
• Degree in Hospitality, Travel, Tourism, Business or relevant field