Telemarketing Representative

• Job Scope:
  

• Serve as the primary point of contact for customers adeptly addressing inquiries delivering product information and managing order processing.
  
• Collaborate closely with the sales team to provide crucial support in achieving sales objectives and targets.
  
• Professionally and promptly respond to customer inquiries through diverse channels such as phone email and chat consistently delivering accurate information and effective solutions.
  
• Utilize telemarketing techniques to initiate conversations with potential customers highlighting our products value propositions and benefits.
  
• Conduct proactive appointment setting scheduling calls or meetings for the sales team to present our offerings.
  
• Respond to all customer inquiries and requests for additional equipment needs liaise with the company s Sales team for followup.
  
• Collaborate with the representatives to handle all Breakfix calls ensuring seamless resolution without involving inside sales.
  
• Investigate hotel network installation dates and assess if property requires an upgrade. Discuss findings with the customer and transition the opportunity to the designated sales representative (as noted in CRM).
  
• Manage all license renewals before their expiration date guaranteeing uninterrupted service for our valued customers.
  
• Proactively prospect for the Sales team by initiating customer contact.
  
• Reach out to property General Managers (GMs) identifying properties in need of upgrades and whose contracts have expired. Offer to arrange meetings with the Regional Sales Manager aligned with the property.
  
  

Requirements

Educational Requirement: College Graduate

Qualifications and Skills:

• Demonstrable experience in customer service sales support roles telemarketing and appointment setting is highly advantageous.
  
• Exceptional verbal and written communication skills empowering effective interactions with customers and internal stakeholders.
  
• Strong problemsolving prowess and effective decisionmaking abilities to address customer inquiries aptly and provide suitable resolutions.
  
• Pro ciency in computer skills including handson experience with CRM software and the Microsoft O ce Suite.
  
• Notable attention to detail combined with excellent organizational and multitasking skills enabling you to manage multiple customer inquiries adeptly and tasks concurrently.
  
• Innate customercentric mindset underscored by a resolute commitment to delivering unparalleled service.
  
• Proven capability to collaborate seamlessly both autonomously and within a teamdriven environment.
  
• Evident professionalism and integrity when handling con dential customer information.
  
• Prior experience within the hospitality industry or familiarity with hotel WiFi technology solutions constitutes an advantageous asset is a BIG PLUS
  

Educational Requirement: College Graduate Qualifications and Skills: Demonstrable experience in customer service, sales support roles, telemarketing, and appointment setting is highly advantageous. Exceptional verbal and written communication skills, empowering effective interactions with customers and internal stakeholders. Strong problem-solving prowess and effective decision-making abilities to address customer inquiries aptly and provide suitable resolutions. Pro ciency in computer skills, including hands-on experience with CRM software and the Microsoft O ce Suite. Notable attention to detail combined with excellent organizational and multitasking skills, enabling you to manage multiple customer inquiries adeptly and tasks concurrently. Innate customer-centric mindset underscored by a resolute commitment to delivering unparalleled service. Proven capability to collaborate seamlessly both autonomously and within a team-driven environment. Evident professionalism and integrity when handling con dential customer information. Prior experience within the hospitality industry or familiarity with hotel WiFi technology solutions constitutes an advantageous asset is a BIG PLUS