Customer Service Rep....
Customer Service Representative Tech Industry
Posted on :
21-05-2024
Employer Active
1 Vacancy
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Jobs by Experience
4-5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-05-2024
Job Description
Req ID : 2855141
This is a remote position.
Join Our Team: Customer Service Representative Opportunities with STAFF X
About Us:
At STAFF X Talent Solutions our mission is to unite the worlds premier employers with the most talented professionals through Recruitment & Outsourcing. Our commitment extends far beyond filling job openings; we maintain ongoing relationships to ensure lasting success for both employers and employees. With a global presence we are dedicated to addressing the unique needs of our clients and candidates worldwide.
About The Role:
Were currently seeking experienced Customer Service Representatives (CSRs) who excel in the Tech industry. This opportunity allows for remote work and were particularly interested in hearing from CSRs based in the Philippines. We have openings for both midlevel and senior roles.
Key Responsibilities:
- Provide exceptional customer service via phone email and chat addressing enquiries resolving issues and ensuring customer satisfaction.
- Handle customer complaints provide appropriate solutions and alternatives and follow up to ensure resolution.
- Maintain a thorough understanding of our products and services to effectively assist customers.
- Utilise CRM systems to manage and document customer interactions and transactions.
- Collaborate with crossfunctional teams to improve processes address customer feedback and enhance overall service quality.
- Assist in training and mentoring junior team members fostering a collaborative and supportive work environment.
- Stay updated on industry trends and best practices to continuously improve customer service delivery.
Requirements
Key Requirements:
- Proven experience (2 years for midlevel 5 years for senior level) in customer service particularly within the Tech industry.
- Excellent verbal and written communication skills in English.
- Strong problemsolving abilities and a customerfocused mindset.
- Proficiency in using CRM software and other relevant tools.
- Ability to work independently and as part of a team in a remote environment.
- Strong organisational skills and attention to detail.
- Flexibility to work various shifts including evenings and weekends if required.
Benefits
Why Join Us
- Competitive salary based on market rates and experience.
- Remote work option available.
- Access to provided tools and resources.
- Inclusive wellbeing program.
- Supportive and nurturing work environment.
How To Apply:
If you find the role interesting and believe it aligns with your experiences please send your resume to . We look forward to hearing from you!
Key Requirements: Excellent verbal and written communication skills in English. Strong problem-solving abilities and a customer-focused mindset. Proficiency in using CRM software and other relevant tools. Ability to work independently and as part of a team in a remote environment. Strong organisational skills and attention to detail. Flexibility to work various shifts, including evenings and weekends if required.
Employment Type
Full Time
Key Skills
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