Techno-Functional ServiceNow Developer

This position is expected to function in a very independent manner therefore the duties are described in greater detail than other requests. This document can be used to make sure expectations are communicated and met when the resource starts.

This TechnoFunctional ServiceNow individual will:

Be assigned Request Items Tasks and/or Projects to complete in a selfdirected and semiindependent manner. All work must be completed with quality and in a timely manner.

Coordinate and take the lead role for the technical/functional development and support of the assigned ServiceNow requests projects and tasks.

Host sprint planning sessions and provide time and resource estimates to the PTC before work begins.

Plan releases into PROD around the sprint delivery dates.

Ensure a mutual understanding of the request and the proposed approach/response between both the PTC and the Contractor before beginning work on a request.

Coordinate and execute all development aspects including reports integrations interfaces conversion programs database design and creation and enhancements.

Document requirements or user stories in detail as determined by the PTC (within Azure Dev Ops (ADO)).

Perform technical functions that are within the scope of this position. These include but are not limited to configuring coding testing writing automated test scripts using ATF data loads and scripting.

Document the progress and other details relating to the work being performed within the appropriate PTCs Microsoft Azure DevOps (ADO) record.

Record requirements or user stories within the PTCs Microsoft Azure DevOps (ADO) system as directed by the PTC for testing and requirement traceability purposes.

Create testing plans and test scripts as needed to ensure proper operation of the requested change enhancement or program as directed by the PTC.

Perform and/or coordinate the Unit System Integration User Acceptance and other testing as specified by the PTC following the PTCs IT Quality Management Playbook (playbook to be provided upon start of work).

Document and demonstrate the changes (Showbacks) as directed plus present the change at the PTCs Change Review Board meetings.

Work with the PTC system administration team to have the changes code and peer reviewed then implemented into PROD.

Work at the direction of and report to the PTCs CBS Varied Team Supervisor or designee.

Provide documentation and knowledge transfer on the changes as requested by the PTC. Plus provide guidance and support to the application support team as needed for troubleshooting issues or answering questions as directed by the PTC.

Perform tasks and other duties as assigned by the PTC.

All deployments must follow the ServiceNow Low Code capabilities or use standard configuration changes that follow ServiceNows Best Practices. Where the Low Code and/or Best Practice configuration changes will not satisfy the request an escalation to the PTCs IT leadership is required before proceeding with any custom coding/configuration.

Contractor resources are expected to have cameras on for virtual meetings and need to be available to come to PTCs offices for emergency and during critical phases for the project. No travel expense will be provided for this.

Work and be available to the PTC from 8:00 am to 5:00 pm Eastern Time on any day the PTC CAB is open for business (usually Monday thru Friday). PTC will consider alternate work schedules on a casebycase basis. Meetings with PTC staff generally will need to be scheduled 8:30 AM to 3:30 PM Monday through Thursday and Friday on a casebycase basis.

Work at a location that is virtual to the PTC. Occasionally some team members will need to be able to come in person as needed. No travel expenses will be paid.

All resources shall be located within the 48 Continental United States. There are no Offshore opportunities within this SOW.

Selected resources will also be required to come to PTC occasionally for team building and/or inperson meeting opportunities. No travel expense will be provided for this.

Contractor shall abide by all PTC policies and IT standards. IT Standards are published at while PTC Policies are published at Contractor must familiarize themselves with these policies and standards.

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