Technical Support Specialist

Unlock Your Potential in the World of Smart Access Solutions!

Step into a realm where worklife balance isnt just a concept its a daily reality. Experience the harmony of achieving professional excellence while nurturing personal wellbeing. We prioritize your holistic growth offering fair working conditions complemented by unbeatable advantages. Imagine starting your day energized embracing challenges with passion and ending it fulfilled knowing youve made a meaningful impact. Join us and unlock a future where success knows no bounds. Seize the opportunity to redefine your career journey today.

Be part of our client s team as an IT Support (Access Management) providing essential technical assistance and support to our valued partners.

• Answering calls and assisting installation partners over the phone.
  
• Providing required product information to partners upon request.
  
• Keeping up to date with new developments and known faults of the product range.
  
• Assisting partners remotely using Remote Desktop Connections.
  
• Investigating problems and deploying technicians to attend site to rectify.
  
• Assisting with technical issues on site using a suite of SALTOprovided administrative tools.
  
• Working closely with an international team throughout different time zones.
  
• Over the Phone Technical Support Providing customer service over the Phone.
  
• Technical Support Ticket Management Managing incoming tickets and resolving them within the required time parameters.
  
• Ongoing Learning and Development Completing LMSbased courses as well as attending online virtual product launches and updates.
  
• Remote Support of locally based technicians Support remotely Australian and New Zealandbased technicians to attend site to rectify faults. This includes the procurement of quotations and deployment on site.
  
• Any other duties as directed by the employer.
  

About You:

• Strategic and creative thinker.
  
• Proven ability to communicate effectively and problemsolve.
  
• Willingness to undergo continuous selfdriven training.
  
• Strong written and spoken English skills.
  
• Ideally exposure to Electronic Locking or Access Control markets.
  
• Strong MS Word Excel and PowerPoint skills.
  
• Previous exposure to Salesforce is advantageous.
  
• Knowledge and experience with multiple access control systems.
  

Desired Skills:

• Bachelors degree in Information Technology or related field.
  
• 45 years technical role experience preferably in the same industry.
  
• Strong understanding of industryrelated standards.
  
• Excellent stakeholder management skills.
  
• Ability to manage work to performance parameters.
  
• Previous experience with ticket management and phone systems.
  
• Excellent communication and presentation skills.
  
• Creative thinking and problemsolving abilities.
  
• Ability to manage multiple tasks in a fastpaced environment.
  
• Strong attention to detail and organizational skills.
  
• Proven ability to work collaboratively with crossfunctional teams.
  

• Day 1 HMO coverage
  
• Dayshift schedule
  
• Prime office locations (With free unlimited gym access in Ortigas and Makati)
  
• Great work culture
  
• Direct exposure to international clients and cuttingedge technologies
  
• Standard government and Emapta benefits
  
• Career growth opportunities
  
• Diverse and supportive work environment
  
• Fun employee engagement activities
  

Our client stands at the forefront of access control innovation. They revolutionized the industry with groundbreaking solutions like dataoncard technology and advanced batteryoperated wireless smart door locks. For nearly two decades our client has been synonymous with security manageability and flexibility in access control. Their global leadership extends across diverse industries and applications providing realworld benefits to countless buildings and facilities worldwide. Joining our client means becoming part of a legacy of excellence and innovation.

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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