Technical Support Agent - remote

Job Description

• Monitor systems to detect needs for repair and implement solutions to prevent customer calls and complaints ensuring efficient provisioning of services at all times
• Receive customer complaints via e-mails/phone calls, open trouble tickets, and work on solution identification and implementation in coordination with senior staff to minimize disruptions and downtime
• Liaise with appropriate members of the same family or other families as applicable, to collect and collate information required to support the achievement of tasks allocated/to work on solution implementation
• Monitor customer satisfaction in terms of response time and repair time to detect customer opinions and work on improvement plans
• Maintain computer records and reports as directed such as trouble tickets, and faults recovery documents, ensuring they remain accurate and up to date
• Keep self-up to date with changes in technology affecting systems, equipment, and procedures relevant to the role in order to maintain the knowledge levels required to do the job

Job Requirements

• Max age is 33
• CCNA knowledge
• CCNP knowledge (OSPF- MPLS- BGP)
• Males & Females
• English must be good up to very good
• Xceedes are not allowed to apply
• Clear military status (Finished-Postponed-Exempted)